IT services for telecom and infrastructure companies

Secure IT for teams that build networks across Canada.

We manage and secure the devices, accounts and project files your office and field teams depend on, and help you meet the security requirements your clients set.

staff on site at telecom tower
Telecom and infrastructure

IT problems telecom and infrastructure companies deal with.

These come up in companies with busy field teams and demanding clients:

Field Teams On Unmanaged Phones

Technicians open project files and client network data on phones and tablets nobody manages. A lost device becomes a client data incident.

Project Files In Many Versions

Surveys, drawings and compliance documents travel by email, so the field works from an old version.

Clients Audit Your Security

Clients send security requirements and questionnaires, and want evidence that controls are in place on every site and device.

New Staff Start Far From The Office

New hires join in other cities and need a working, secure laptop on day one, without a trip to head office.

Remote Access Is A Weak Point

Shared passwords and old VPNs give remote staff more access to systems than their work needs.

Many Sites And No One Standard

Each office and project site has its own setup, and nobody can see all of them at once.

How we support telecom and infrastructure teams.

IT that keeps office and field teams connected and keeps client network data protected.

Field-Ready Mobility

Managed phones and tablets with the apps your field teams need to open documents, file reports and stay in touch, with company data protected if a device is lost.

One Home For Project Documents

Project files, surveys, engineering drawings and compliance documents in one secure place in Microsoft 365, so everyone works from the latest version.

Secure Remote Access

Identity protection, multi-factor authentication and conditional access built on zero trust, so remote staff reach only the systems they need.

Compliance-Ready IT

Audit trails, documentation and evidence of controls, so you can show clients and vendors how you meet their security requirements.

Managed IT services for telecom and infrastructure companies.

One team manages every part of your IT, in the office and in the field. Each service below runs inside a fully managed plan.

Managed IT Services

Managed IT Services

Help desk, devices, accounts, patching and backup for office and field staff, with new computers set up before they reach staff across Canada.

Microsoft 365

Microsoft 365 Security

Intune, Entra ID and conditional access configured properly, so only managed devices reach company data and access ends when someone leaves.

Cybersecurity

Cybersecurity

EDR on every managed device and identity threat detection on email and cloud accounts, monitored 24/7.

Vendor Screening

IT Compliance And Vendor Screening

Evidence for client and vendor security requirements and Information Security Screenings, with the controls in place to back it up.

Endpoints — Mac

Apple IT For Business

Macs, iPhones and iPads managed to the same security standard as Windows, by Apple Certified Consultants.

Network Management

Networks, Servers And Cloud

Firewalls, switches, WiFi, servers and virtual desktops configured, kept current and monitored.

What you can expect.

Rated 5 out of 5

puts our minds at ease

“Our business is very content with the Managed IT Services, Consulting and Support Provided by Tucu. Having Telecom Customers as clients means the requirements for Data and Cyber Security is very stringent. Tucu has helped us implement software and security and authentication problems processes to exceed their requirements. Our IT and Cloud are safe guarded using state of the art cyber security to a very high level of security which puts our minds at ease as business owners. Thank you Adnam, Zoe, Kieran and Team.”

letter icon E
Erin
Telecom Industry
Rated 5 out of 5

great speed and communications

“Excellent work and great speed and communications.”

letter icon T
Tim Paulsen
Bearing Tel Logo Client Spotlight 2

Client spotlight.

How Bearing Tel met client and vendor security requirements.

Ready for IT that keeps up with your field teams?

Telecommunications and infrastructure companies design, deploy and maintain networks across many sites at once. Your people work from trucks, job sites, hotels and home offices, often on tight deadlines.

Your clients hold you to strict security requirements. They want to know how you protect their network data, who can reach it and from which devices.

TUCU manages IT for telecom and infrastructure companies in Ontario, with staff and new computer setups across Canada. Your office and field teams stay connected, and sensitive client data stays protected.

What Fully Managed IT Covers

Every plan is built around your team, and covers:

Telecom and infrastructure IT FAQ.

Yes, for managed clients and as part of onboarding. We help telecom and infrastructure companies answer the security requirements clients and vendors set for device management, access control, encryption, backups and offboarding. The answers have to be true, so we put the controls in place first and then help you document them.

See vendor security screening for how this works.

Yes. Field staff are supported remotely, wherever they work. New computers are set up with apps, security and access before they reach staff, so people are ready to work on day one.

We manage them with Intune, so company data opens only in managed apps and only on devices that meet the security standard. If a device is lost, we remove company data from it.

Our critical response time is under 15 minutes. Your request goes to the same in-house technicians who set your systems up, not to a call centre queue and not to a rotating contractor.

That is the reason the response is fast: the person answering already knows your environment.

No. We work with clients on a fully managed basis only. We do not take single jobs, emergency call outs for non clients, or hourly project work.

Managed IT is a monthly fee based on the number of staff and devices you have and the security and compliance requirements you need to meet. Team size changes what you pay. It does not change what you need.

Our pricing page shows the ranges, so you know where you stand before you book a call.

Other industries we serve

Ready for a great Managed IT Provider?

Book a free discovery call to review your fully managed IT needs. If we’re a good fit, we’ll send you a tailored proposal and quote.

Book A Discovery Call

Tell us about your IT challenges. Let’s discuss how TUCU might help.