IT Security For Healthcare Providers in Toronto & Durham Region​

Your EMR Provider Is Not Responsible For All Your IT Security

Your EMR provider secures patient records in their software. TUCU secures everything else—protecting your practice from endpoint to email while keeping you compliant and operational.

We offer complete PIPEDA compliance and PHIPA protection for healthcare & dental practices in Toronto.

IT security for healthcare dental toronto - what EMR does not include

The EMR Security Gap

Most practices have protected databases but unprotected endpoints—the #1 breach risk.

Here’s how we secure your practice.

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Jessica
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Reliable, Friendly, and Truly Puts You First! Tucu is the real deal! Fast, friendly, and able to explain everything in plain language without the confusing tech talk. They also gave me peace of mind knowing my security is in good hands. They went above and beyond to accommodate me when I needed help most — that kind of dedication is hard to find. The customer service is truly unmatched. If you need an IT company that genuinely puts you first, Tucu is my recommendation!
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Andrew Dales
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Excellent service.
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Matt Johnson
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TUCO is a great IT support provider. Customer service is always responsive normally within 1 business day. When customer service is provided, they are always detailed and kind with responses and explain reasoning concerning issues. The sense of helpfulness is what I enjoy the most. I rate them 1st in class regarding IT support.
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Elisa Stragapede
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I've had such wonderful experiences with TUCU any time there is a software issue, general query, or tech update. Each member of the TUCU team is knowledgeable and invested in taking the time to fully work through any problems you present to them. Their professionalism and interest in client satisfaction does not go unnoticed!
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Mike Freeman
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We started working with TUCU in the middle of last year, and it has been a great decision for our business. We are a small team without a strong IT background, and it simply does not make sense for us to have a full in-house IT department. At the same time, many of our clients have meaningful security requirements, so we needed a partner who could help us raise our standards and give us confidence in our setup. TUCU has been excellent in helping us harden our security posture and put the right systems and processes in place. They guided us through what needed to be done, answered our many early questions quickly and clearly, and made the whole process feel manageable rather than overwhelming. They are responsive, practical, and easy to work with. Most importantly, we now feel confident that our business is well managed from an IT and security standpoint and that we are meeting, and in many cases exceeding, our clients’ expectations. We are very appreciative of the partnership and would highly recommend TUCU to other small and mid-sized businesses looking for strong, reliable managed IT support.
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Ushra Mirza
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The team at TUCU is agile, knowledgeable and super welcoming. No question is a stupid one to them, and I ask a lotta questions - truly appreciate Shannon and the team’s support with my 409 tickets a week!
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Janet Choi
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The team at TUCU are responsive and very patient and has been helpful to my team. Appreciate their help over the past few years!
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Heather Young
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We've trusted TUCU with our IT support for years -- a great decision! Their response time is amazing, and the staff are great to deal with -- skillful, friendly and helpful. The tech support has been outstanding, and we've also benefited by purchasing hardware through TUCU and using their online training materials to help us improve our security practices. Highly recommended!
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Mayfair Apartments
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Fast reply to ticket, and Adam went above and beyond to make sure both my phone and pc were set up to operate efficiently in new work environment. Adam's patience was truly appreciated by me as have limited technical prowess when it comes to networks.
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Marilia Silveira
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All the opportunities I've had to work with Tucu were great! They are fast and truly committed to resolving any issues. A big shout-out to David and Odesho!

Ontario Healthcare IT Security Basics

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Endpoint Security

All devices accessing patient data: computers, tablets, phones.

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Network Protection

Firewall, WiFi security, guest network separation, VoIP phones, monitoring.

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Email Security

Encrypted patient communications, phishing protection, spam filtering.

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Access Management

Password policies, MFA, staff onboarding and secure offboarding procedures.

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Complete Backups

Full system backups beyond EMR, tested recovery, ransomware protection.

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IT Support

Fast helpdesk, computer setup, printer support, technology planning.

Specific Healthcare IT Solutions

Secure, Efficient, and Compliant IT Solutions

For Dental Practices

For Medical Practices

Client Spotlight

See how we’ve helped healthcare practices like yours succeed with secure, compliant technology.

healthcare cyber security case study

Dr. Semoff

Industry: Medical
Size: 10-20 staff
Challenges: PIPEDA requirements, virtual servers for multiple practice locations.
Success: Learn how TUCU helped this team expand from 1 to 4 locations over time and move from physical to cloud servers.

Client Testimonials

Rated 5 out of 5

more personal approach

"Prior to working with TUCU, we had an IT Support Company but did not feel we were getting much direction from them, and they were not responsive to us. We were ready for a change. We wanted to work with a smaller company that would provide a more personal approach. We evaluated several companies and found TUCU to be transparent in their approach to estimating and explaining our IT project needs...recommend TUCU to any small or mid sized organization seeking personalized IT support."
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Sven
Partner
Rated 5 out of 5

our team is thrilled

"Working with TUCU on our server project was great. Our team is thrilled with our lightning fast speed now! The work schedule was adhered to and the project was completed on time and on budget, and the team is always a pleasure to deal with. ...our network is strongly protected from attacks allowing us to go about our days without much concern"
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Dimitri
Dental Office Manager

Comprehensive IT Solutions for Health Care Providers

Our integrated approach combines essential infrastructure, security, and management services specifically optimized for health and dental environments.

Clinic Technology

Supporting your patient care systems.

IT + Server Management

Keeping your practice running efficiently.

Your Secure Healthcare IT Partner

We deliver healthcare IT solutions that truly protect patient data and support your growth and success.

We will evaluate your practice’s technology environment to identify security vulnerabilities, compliance gaps, and workflow inefficiencies.

Our assessment examines your patient data protection systems, EMR integration, and clinical workflows against PHIPA requirements and healthcare best practices to help prevent security breaches, protect patient information and enhance patient care delivery.

healthcare it providers

FAQ

No. EMR providers secure the patient database, not the devices accessing it. You need endpoint protection on all computers, tablets, and phones.

Your patient database remains safe in the cloud, but you cannot access it because all your office computers, network, and digital imaging systems are encrypted by ransomware. Most practices experience 3-7 days of complete downtime while rebuilding their IT infrastructure, costing $15,000-50,000 in lost revenue plus recovery costs. Cloud-hosted EMRs protect the database but don’t prevent ransomware from attacking your local network and devices.

No. EMR providers secure the patient database, not the devices accessing it. You need endpoint protection on all computers, tablets, and phones.
Yes. We manage IT security across multiple locations regardless of whether you use the same or different EMR platforms at each site. Our services include secure connectivity between locations, centralized access management, consistent security policies across all sites, and coordinated backup strategies for multi-location practices.
Our average response time is 15 minutes during business hours, with priority support for issues affecting patient care delivery. We understand that downtime in healthcare and dental practices directly impacts patients, so technology problems affecting appointments, EMR access, or digital imaging receive immediate attention.
Let's Talk About Your IT
Tell us what’s working, what’s not, and what’s keeping you up at night. We’ll tell you what we’d do about it.

Book A Discovery Call

Tell us about your IT challenges. Let’s discuss how TUCU might help.