We fix the IT problems your team works around, put real security standards in place, and keep it running with an in-house team you’ll know on a first-name basis.
You’re running a professional outfit without an IT department. Nobody thinks about IT until something breaks, and most of what we are asked to fix started months earlier, quietly, with nobody watching. These are the six problems we fix first.
Someone installed software “to do a thing.” Now nothing works right and nobody remembers what the thing was.
You spent most of the day researching laptops, VPNs, or backup solutions. That proposal still isn’t done. The prospect has moved on with another option.
Former employees accidentally took institutional knowledge with them. Important files live in personal Dropbox accounts and laptops. Where exactly? It’s anyone’s guess.
No accidents here. Intentional theft of client lists, business models, physical computers. We’ve heard it all.
Someone clicks a sketchy link because “it looked legit”. Now what?
New hire starts Monday. Laptop isn’t ready. Email isn’t configured. They spend day one watching you troubleshoot. Not a great first impression.
Stop researching IT questions and second-guessing security decisions. We handle it so you can focus on what you’re actually good at.
“Just ignore the update” is how breaches happen. We keep everything current, secure and properly configured before problems emerge.
Many of our 5 to 10 person teams handle sensitive client data. We put real data protection in place, for formal compliance or for peace of mind.
Reliable systems, a Microsoft 365 and cyber awareness training library, and help from people who know your setup.
Size doesn’t set your IT needs. Your clients’ expectations do. Without standards, every hire, laptop and login gets set up a little differently, and the mess grows with you. You don’t need better IT support. You need IT that is managed.
Our managed IT services for small business cover every system your team uses, run to a higher standard so your data is safer, your team is more productive and growing is easier.
We pre-provision every Windows PC with Intune and Autopilot, and every Mac through Apple Business Manager, so your security, apps and settings are in place before the box is opened. Many IT shops still set up each laptop by hand, which takes about 3 hours. Ours take 20 to 25 minutes, and our technicians finish them with your staff.
Many one-person IT shops and small MSPs onboard and offboard from memory, so every hire gets set up differently and nobody is sure who still has access. We run a modified version of ITIL, the IT service framework large companies use, built for small business. Your Tech Approver, the one person on your team who signs off on IT requests, starts each change. Every new hire is ready on day one, and we cut access the day someone leaves.
Microsoft Entra ID identity protection with MFA, plus conditional access policies that check who is signing in, from where and on which device before they reach your data. Zero Trust security, built with the tools inside Microsoft 365 Business Premium.
NIST-aligned email and data security, built with the tools inside Microsoft 365 Business Premium: SPF, DKIM and DMARC on your domain, Defender anti-phishing, safe links and attachments, data loss prevention, and sensitivity labels that keep protection on your files wherever they go.
The controls and answers your clients, insurers and regulators ask for.
NAS, servers and Azure cloud management.
Tell us your techaches. We dig in deep and fix everything that isn’t working for you, so your team can work with ease and security every day after onboarding. Your team gets help from week one while we do it. Most onboarding projects take 6 to 12 weeks, depending on your team size and your starting point, and your proposal and roadmap include all the details. Onboarding is a one-time project, quoted on what you have today versus what you need, and the earlier you start, the less it costs. Standardizing at 3 staff is easier than waiting until you’re a team of 10.
Within the first week, every computer gets ransomware protections with MDR 24/7 threat detection and response. We also back up all emails and Microsoft OneDrive, SharePoint and Teams files. Your team can keep working with ease while we establish your complete security plan.
We do a full deep dive into how your IT runs today and fix every issue we find: the mystery software, the files no one can locate, the old accounts nobody closed.
We learn what data you work with, what is sensitive and who needs access from where. Then we configure Intune and Conditional Access to match your real workflows. We pilot the controls with a few of your staff, refine, then roll out to the whole team.
We document your systems and help your HR team create acceptable use policies for your staff.
Security Driven. People Powered.
When you call us, you reach someone who already knows your name, your team and how your setup works. Not a call centre agent reading from a script. We never outsource what you entrust to us.
Everyone who looks after you is on our own in-house team. You’ll know us on a first-name basis, and we’ll know how your business actually runs.
Critical issues get a response in under 30 minutes, and we follow up after every issue to make sure you’re taken care of.
A shared IT portal shows your devices, email users, device compliance health and IT roadmap, with clear inventory and health reports.
Your needs change as you grow. Whether a vendor screening asks you to align with NIST or your network needs to support double the staff, we help you plan for it.
an extension of our team
“As our Managed IT Service Provider, TUCU advocates for us, leads us through the complex IT world and works as an extension of our team… and that kind of service is very hard to find. We highly recommend TUCU to any small team looking for attentive, responsive IT services, especially those without their own IT trained employee in-house.”
with us every step of the way
“TUCU has provided exceptional quality service for my firm, DG Volo & Company, for the past four years. We started using TUCU when we were just two people working in the basement of a shared office space. We are now a growing team of five, with much more complex IT management requirements. TUCU has been with us every step of the way. Highly recommend for any small to mid-sized business looking for a partner to help minimize the burden of IT systems management, while you focus on growing your business!”
See how we help these teams protect data, support staff, and grow.
Discover how TUCU helped Bearing Tel pass the security checks their clients and vendors ask for, and keep growing.
Discover how TUCU helped Explorer Research build the secure IT infrastructure needed to win major corporate clients and support their growth from startup to the go-to shopper research agency.
Discover how TUCU helped Vizio overcome sales friction, protect their data and support their team as they focus on continued growth and expansion.
Our in-house team has managed IT for Toronto and Durham Region small businesses and non-profits since 2003, as Microsoft Certified Partners and an Apple Authorized Service Provider. Our clients stay for the long haul, even though are service terms are month to month, with no lock in.
A free consultation with our team to:
Managed IT services provide complete IT management and support for businesses without dedicated IT staff, charged as a monthly fee covering help desk support, security monitoring, backup management, and strategic technology planning. For small businesses with 5-50 employees, managed services providers (MSPs) monitor your systems 24/7, proactively address issues before they cause downtime, and handle everything from cybersecurity to Microsoft 365 management.
Your monthly cost depends on your team size, your device count and the controls your requirements call for. See our managed IT pricing ranges.
Managed IT services operate on a proactive monthly subscription model with continuous monitoring and preventative maintenance, while break-fix IT support charges hourly rates after problems occur.
Because we monitor and maintain your systems every day, we find and fix most problems before they interrupt your work.
Onboarding is a one-time project where we fix every issue we find and build your security foundation. The work depends on what you have in place today versus what you need, so we quote it on its own. Most projects take 6 to 12 weeks, and your proposal includes your exact roadmap.
We work with fully managed clients only, so every hour we spend goes into a setup we already know and look after. That is how we keep response times fast and fixes permanent. If you want IT that is managed instead of patched, book a discovery call and we will show you what that looks like.
With remote support and management tools, our Toronto Managed IT Services team supports teams across Canada and branch offices in North America (via our US partner network). Most clients are located in Toronto, Mississauga, Durham Region, Cobourg etc. Reach out to see how we can help you.
The cost of TUCU’s managed IT services varies based on the scope and scale of the services you need. Our goal is to provide cost-effective solutions that deliver significant value, often at a fraction of the cost of hiring in-house IT staff.
More on Our Pricing here.
There is no comparison.
Our managed services cost a fraction of hiring a single experienced IT engineer.
You will pay less while receiving deeper expertise and broader knowledge capacity from a range of Level 1 – Level 3 technicians.
You don’t have to worry about recruiting, skills training, vacation pay, benefits, CPP, EI, and the cost of security tools needed to protect you.
You don’t have to worry about your IT manager falling behind. Our exposure to multiple environments and continuing education keeps your systems in line with current practices.
No. All our services are month to month. You are always free to change your mind. Simply provide us with 30 days notice and we will help you wind down services or switch to a new provider. We include up to 5 hours of free offboarding time, should you ever need it.
For fully managed clients, critical issues get a response in under 30 minutes.
Every request goes to our in-house team, the same technicians who already know your setup, so nobody starts from scratch. Over 95% of issues are resolved remotely, and we follow up after every issue to confirm the fix held.
Yes, when required, our Toronto Managed IT Services team will come on site to your office. This usually occurs during initial network setup, a network redeployment, a server replacement etc. Over 95% of issues are resolved remotely. On site visits are offered as needed.
Yes, we are Apple Certified Consultants and offer Mac IT support and comprehensive security and Apple IT management for Macs.
You own all your IT systems. We assist with transition to ensure business continuity.
Book a free discovery call to review your fully managed IT needs. If we’re a good fit, we’ll send you a tailored proposal and quote.
