Work with SMB IT experts you know by name, with no call centers, tech amnesia or cookie cutter responses.
We deliver managed IT services for Toronto small businesses and non-profits who need reliable, organized, effective security and support without being lost in a soulless MSP queue.
You’re running a professional outfit without an IT department. These are the six problems we fix first.
Someone installed software “to do a thing.” Now nothing works right and nobody remembers what the thing was.
You spent most of the day researching laptops, VPNs, or backup solutions. That proposal still isn’t done. The prospect has moved on with another option.
Former employees accidentally took institutional knowledge with them. Important files live in personal Dropbox accounts and laptops. Where exactly? It’s anyone’s guess.
No accidents here. Intentional theft of client lists, business models, physical computers. We’ve heard it all.
Someone clicks a sketchy link because “it looked legit”. Now what?
New hire starts Monday. Laptop isn’t ready. Email isn’t configured. They spend day one watching you troubleshoot. Not a great first impression.
Stop researching IT questions. Stop second-guessing security decisions. We handle it so you can focus on what you’re actually good at.
That “just ignore the update” approach is how breaches happen. We keep everything current, secure, and properly configured before problems emerge.
Many of our 5-10 person teams handle sensitive client data and need real security. We implement proper data protection whether you’re meeting formal compliance requirements or pursuing peace of mind.
Reliable systems, a Microsoft 365 and cyber awareness training library, and expert help desk support keep your team productive, instead of fighting with technology.
set us up to win
an extension of our team
Size doesn’t determine sophistication. Your professional standards do. Real IT threats and challenges do.
Without standards, your IT issues get worse as you grow, not better. Inconsistent setups, manual onboarding and disorganized IT management drain time from your core business, while competitors with streamlined technology pull ahead.
Eliminate IT bottlenecks. We make IT visible and organized. See your hardware, users, compliance status, and IT roadmap in one place.
We manage all your IT systems to a higher standard so that your data is safer, your team is more productive, and growing is easier.
We run your Microsoft 365 tenant with advanced conditional access policies that hold when a password gets stolen, and data controls that can pass any vendor security screening or survive an audit.
See IT Compliance and Vendor Screening →
First, we secure the basics in week one, while opening the support desk to your entire team. Then we dive into your bottlenecks and fix them, while also building your security posture. Finally, we document everything and plan together for success over time.
Within the first week, every computer gets ransomware protections with MDR 24/7 threat detection and response. We also backup all emails and Microsoft OneDrive, SharePoint and Teams files. Your team can keep working with ease while we establish your complete security plan.
We learn what data you work with, what is sensitive, and who needs access from where. Then we configure Microsoft Intune and Conditional Access policies that match your real workflows.
We pilot security controls with a few of your staff, refine, then roll out to the whole team and document your systems.
The same small team, every time you call.
The same small team who know your setup. No ticket queues, no starting from scratch. We average 14-minute emergency response and follow up after every issue.
Microsoft 365 and cybersecurity awareness training for your whole team, with 24/7 access to their own learning management system.
We work collaboratively with you, using a shared IT portal that allows us both to view your devices, email users, device compliance health, IT roadmaps to best practices and more. Gain visibility and stay informed with clear, organized IT inventory and health reports.
Get CIO-level guidance from Adam and Kieran. Your needs change as you grow. Whether you come up against a Vendor Screening and need to align with the NIST framework, or to revamp your network to support double the staff, we help you evolve and grow.
See how we help these teams protect data, support staff, and grow.
Discover how TUCU helped Vizio overcome sales friction, protect their data and support their team as they focus on continued growth and expansion.
Your monthly investment depends on your team size, your device count and the controls your requirements call for. Most of the work sits in the initial buildout, and the ongoing cost is per user per month plus your Microsoft 365 licensing.
Month to month terms. Cancel with 30 days notice. Up to 5 hours of free offboarding if you ever leave.
Managed IT services provide complete IT management and support for businesses without dedicated IT staff, typically charged as a monthly per-user fee covering help desk support, security monitoring, backup management, and strategic technology planning. For small businesses with 5-50 employees, managed services providers (MSPs) monitor your systems 24/7, proactively address issues before they cause downtime, and handle everything from cybersecurity to Microsoft 365 management.
Most Canadian small businesses pay $100-$200 per user monthly for comprehensive managed IT services, which costs 40-60% less than hiring a full-time IT employee while providing broader expertise across security, cloud platforms, and compliance requirements.
Managed IT services operate on a proactive monthly subscription model with continuous monitoring and preventative maintenance, while break-fix IT support charges hourly rates after problems occur.
Small businesses using managed services experience 50-70% fewer IT emergencies and significantly less downtime because problems are identified and resolved before impacting operations.
With remote support and management tools, our Toronto Managed IT Services team supports teams across Canada and branch offices in North America (via our US partner network). Most clients are located in Toronto, Mississauga, Durham Region, Cobourg etc. Reach out to see how we can help you.
The cost of TUCU’s managed IT services varies based on the scope and scale of the services you need. Our goal is to provide cost-effective solutions that deliver significant value, often at a fraction of the cost of hiring in-house IT staff.
More on Our Pricing here.
There is no comparison.
Our managed services cost a fraction of hiring a single experienced IT engineer.
You will pay less while receiving deeper expertise and broader knowledge capacity from a range of Level 1 – Level 3 technicians.
You don’t have to worry about recruiting, skills training, vacation pay, benefits, CPP, EI, and the cost of security tools needed to protect you.
You don’t have to worry about your IT manager falling behind. Our exposure to multiple environments and continuing education keeps your systems in line with current practices.
No. All our services are month to month. You are always free to change your mind. Simply provide us with 30 days notice and we will help you wind down services or switch to a new provider. We include up to 5 hours of free offboarding time, should you ever need it.
Response time depends on your service level agreement.
For fully managed clients:
Yes, when required, our Toronto Managed IT Services team will come on site to your office. This usually occurs during initial network setup, a network redeployment, a server replacement etc. Over 90% of our services are delivered remotely. On site visits are offered as needed.
Yes, we are Apple Certified Consultants and offer Mac IT support and comprehensive security and Apple IT management for Macs.
You own all your IT systems. We assist with transition to ensure business continuity.
Book a free discovery call to review your fully managed IT needs. If we’re a good fit, we’ll send you a tailored proposal and quote.
