No call centers.
No rotating technicians.
Great IT partners.
Managed IT services for Toronto small businesses who need enterprise-grade security and support without hiring a full-time IT department, or being lost in a soulless MSP queue.
When you work with TUCU, you gain a team of SMB IT experts you know by name. No call centers, tech “amnesia” or cookie cutter responses.
Discover why 97% of our clients stay with us year after year.
You’re running a professional outfit without an IT department. The result?
Someone installed software “to do a thing.” Now nothing works right and nobody remembers what the thing was.
You spent most of the day researching laptops, VPNs, or backup solutions. That proposal still isn’t done. The prospect has moved on with another option.
Former employees accidentally took institutional knowledge with them. Important files live in personal Dropbox accounts and laptops. here exactly? It’s anyone’s guess.
No accidents here. Intentional theft of client lists, business models, physical computers. We’ve heard it all.
Someone clicks a sketchy link because “it looked legit”. Now what?
New hire starts Monday. Laptop isn’t ready. Email isn’t configured. They spend day one watching you troubleshoot. Not a great first impression.
Size doesn’t determine sophistication. Your professional standards do. Real IT threats and challenges do. The issues highlighted above are preventable.
Without standards, your IT issues will get worse as you grow. Not better.
Without standards, IT systems become chaotic during growth phases. Inconsistent setups, manual onboarding processes, and disorganized IT management drain time and resources from your core business activities. Meanwhile, competitors with streamlined technology gain market advantage.
Eliminate IT bottleneck. Growing should be exciting, not frustrating. We make IT visible and organized. See your hardware, users, compliance status, and IT roadmap in one place.
set us up to win
an extension of our team
It’s not just about the 24/7 security monitoring on every device, proper backups that we verify regularly, and adding IT security expertise to your team for a fraction of the cost of hiring a new grad. Here’s why you will feel relieved to work with us.
Many of our 5-10 person teams handle sensitive client data and need real security. We implement proper data protection whether you’re meeting formal compliance requirements or pursuing peace of mind.
Properly configured security and backups, reliable systems, Microsoft 365 & cyber awareness training library, and expert help desk support services mean your team stays productive instead of fighting with technology.
Before we plan anything else, we protect your entire team from ransomware and cyber threats. Within the first week, every computer gets antivirus with EDR, automated security patching, and 24/7 threat detection.
We also backup all emails and Microsoft OneDrive, SharePoint and Teams files.
Your team can keep working with ease while we establish your complete security plan.
Once devices are protected, we work with you to understand how your team actually operates.
We test security controls with a few of your staff,. This allows us to refine as needed before deploying the changes to your entire team. Finally, we document your IT systems for our technicians to manage.
You'll work with the same small team who know your business setup. No ticket queues, no starting from scratch each call. We average 14-minute emergency response. Day to day support is responsive and reliable, and we follow up after every issue to make sure your problem is resolved.
With Intune enabled, you get automated device provisioning, which means new computers are configured and ready in hours, not days. New computers are shipped with your security pre-provisioned. Technicians complete the setup with your staff quickly and easily, including all software installation, email setup, profile migration or new user orientation tour.
New staff IT onboarding includes device setup, email setup and IT resources orientation videos, so that new hires are ready to work on day one. Secure offboarding with the right IT controls, protects your data when employees leave.
We include award winning Microsoft 365 training and cyber security awareness training for your entire team. All staff have 24/7 access to their own Learning Management System. Team Assistants can track course completion by staff, assign courses, or create custom content for your team.
We work collaboratively with you, using a shared IT portal that allows us both to view your devices, email users, device compliance health, IT roadmaps to best practices and more. Gain visibility and stay informed with clear, organized IT inventory and health reports.
Get CIO-level guidance from Adam and Kieran. Your needs change as you grow. Whether you come up against a Vendor Screening and need to align with the NIST framework, or to revamp your network to support double the staff, we help you evolve and grow.
See how we help these teams protect data, support staff, and grow.
Discover how TUCU helped Vizio overcome sales friction, protect their data and support their team as they focus on continued growth and expansion.
How We Work Together
Every relationship is unique, but every beginning follows our proven process.
Managed IT services provide complete IT management and support for businesses without dedicated IT staff, typically charged as a monthly per-user fee covering help desk support, security monitoring, backup management, and strategic technology planning. For small businesses with 5-50 employees, managed services providers (MSPs) monitor your systems 24/7, proactively address issues before they cause downtime, and handle everything from cybersecurity to Microsoft 365 management. Most Canadian small businesses pay $100-$150 per user monthly for comprehensive managed IT services, which costs 40-60% less than hiring a full-time IT employee while providing broader expertise across security, cloud platforms, and compliance requirements.
Managed IT services operate on a proactive monthly subscription model with continuous monitoring and preventative maintenance, while break-fix IT support charges hourly rates only when problems occur. Break-fix typically costs $150-$250 per hour in Canada with unpredictable monthly bills and reactive problem-solving, whereas managed services provide predictable monthly costs ($100-$150 per user) with proactive monitoring that prevents most issues. Small businesses using managed services experience 50-70% fewer IT emergencies and significantly less downtime because problems are identified and resolved before impacting operations.
Learn more about break-and-fix versus managed IT support. →
With remote support and management tools, our Toronto Managed IT Services team supports teams across Canada and branch offices in North America (via our US partner network). Most clients are located in Toronto, Mississauga, Durham Region, Cobourg etc. Reach out to see how we can help you.
The cost of TUCU’s managed IT services varies based on the scope and scale of the services you need. Our goal is to provide cost-effective solutions that deliver significant value, often at a fraction of the cost of hiring in-house IT staff.
More on Our Pricing here.
There is no comparison.
Our managed services cost 60-80% less than a single full-time IT employee with minimal experience.
You will pay less while receiving deeper expertise and broader knowledge capacity from a range of Level 1 – Level 3 technicians and deeply seasoned network engineers and IT professionals.
You don’t have to worry about recruiting, skills training, vacation pay, benefits, CPP, EI, and most importantly, your IT security management.
No. All our services are month to month. You are always free to change your mind. Simply provide us with 30 days notice and we will help you wind down services or switch to a new provider. We include up to 5 hours of free offboarding time, should you ever need it.
Response time depends on your service level agreement.
For fully managed clients:
Yes, when required, our Toronto Managed IT Services team will come on site to your office. This usually occurs during initial network setup, a network redeployment, a server replacement etc. Over 90% of our services are delivered remotely. On site visits are offered as needed.
Yes, we are Apple Certified Consultants and offer Mac IT support and comprehensive security and Apple IT management for Macs.
You own all your IT systems. We assist with transition to ensure business continuity.
