We set up, host and manage your business phone system, on 3CX or Microsoft Teams Calling, as part of our fully managed IT service.
Let’s face it, nobody reads the manual for a new phone. People want to pick up, transfer a call and find their voicemail the way they did yesterday. So we set up your extensions, greetings and call flows to match how your team already answers the phone, and we show each person what changed before the switch.
Half your team works from home or on the road, but the main line still rings on a desk in a quiet office. Calls go to voicemail and customers wait.
Adding an extension, changing a greeting or updating holiday hours means a call to the phone company and a wait. So the greeting still has last year’s hours.
Callers sound robotic or drop mid-sentence, and nobody can say if it is the phones, the internet or the network. We check your network before we switch anything.
We support two phone systems: 3CX, hosted by TUCU, and Microsoft Teams Calling. We help you pick the one that fits how your team works, then set it up and manage it for you.
A complete business phone system, hosted and managed by TUCU, with:
Voice calling inside the Microsoft 365 your team already uses:
Most teams mix both. Reception may want a desk phone, while people who travel or work from home take calls on a laptop or mobile.
Our team handles your entire VoIP setup:
We host and manage your phone system as part of our fully managed IT service, together with the network and Microsoft 365 it runs on. Not sure yet? See our managed IT pricing ranges.
We run 3CX for our own team and for clients in professional services, healthcare, legal, financial and non profit organizations across the GTA.
We’ve helped businesses across Toronto move to VoIP communications since 2003. Our team plans a smooth implementation and keeps performance reliable.
We secure your phone system with the same care as the rest of your IT, and we keep it updated.
From initial setup through ongoing management, the same in-house team supports your phones, your network and your Microsoft 365. No call centre.
no question is a stupid one
“The team at TUCU is agile, knowledgeable and super welcoming. No question is a stupid one to them, and I ask a lotta questions – truly appreciate Shannon and the team’s support with my 409 tickets a week!”
reliable and professional
“My experience with Tucu was nothing but positive. They are reliable and professional every step of the way. Zoe was incredibly helpful and instrumental in helping me grow my practice’s network through social media and webpage.”
Related services
Not sure yet? See our managed IT pricing ranges.
Phone system setup is part of our fully managed IT service. What it involves depends on your business needs: system configuration, network assessment and implementation.
The work varies with whether you choose desk phones, softphone applications or mobile forwarding.
During your consultation, we work out the right setup for your team and provide a transparent quote with no hidden fees.
Yes, in most cases you can keep your phone numbers when you switch from traditional phone lines to VoIP for business.
We handle the entire number porting process to transfer your existing business numbers to your new VoIP system. We manage the process carefully to avoid downtime and keep your numbers available. During the transition, we can set up temporary forwarding so no calls are missed.
Number porting takes 7 to 14 business days, though this can vary by provider. While we wait, we can begin your setup.
For most small to medium businesses, we complete the entire setup within 1 week. This includes system design, configuration, testing and user orientation.
We manage the entire timeline, and disruption to your operations is minimal, if there is any at all.
Not at all. Most users find VoIP systems more intuitive than traditional phones, with features like click-to-dial, visual voicemail and integrated directories.
We provide training tailored to your team’s needs, along with quick reference guides and ongoing support. Most staff adapt quickly and appreciate the added features.
Yes. VoIP business phone systems give clear and reliable voice quality when they are set up properly and have adequate internet bandwidth.
We do a network assessment before installation to confirm your infrastructure can support clear, reliable VoIP calls. If it cannot, we will tell you so.
For businesses with limited bandwidth, we can set up Quality of Service (QoS) configurations to prioritize voice traffic.
If calls already cut out on your current system, here are the usual causes of choppy VoIP calls and what fixes them.
The 3CX license fee depends on your team size and the number of simultaneous calls you need. The license is an annual fee, and larger teams with more simultaneous calls need a larger license.
We will help you determine your needs and the appropriate license for you.
Your monthly costs cover TUCU hosting for your 3CX phone system and regular security updates, plus your phone numbers and your outgoing and incoming call minutes.
Phone system hosting and management are part of your fully managed IT service. See our managed IT pricing ranges.
If something is wrong with your VoIP configuration, you will know quickly, usually in the first day or two. We stand behind every installation for 30 days to make sure your VoIP setup is working smoothly for you.
We document the setup as well, and keep it on file to train our technicians on your environment.
All hardware comes with the manufacturer warranty. We often use Yealink for desk phones, and the built-in 3CX softphone for most computer users.
No. We install and manage 3CX and Microsoft Teams Calling for our managed IT clients, and we do not quote standalone phone system projects. Your phones depend on your network, your identities and your Microsoft 365 tenant, so we take them on where we also manage those.
Using Microsoft 365 already? We set up Teams Calling as part of our Microsoft 365 services.
Book a free discovery call to review your fully managed IT needs. If we’re a good fit, we’ll send you a tailored proposal and quote.
