We secure and manage Microsoft 365, devices and networks for small business and non profit teams from Pickering to Clarington.
IT problems usually start months before anyone notices them. These are common warning signs in growing teams:
It holds the files, an old accounting app or a production system, and nobody wants to touch it. A legacy server like this is a single point of failure for the whole business.
Techs and site staff open email and job files on phones nobody manages. If one is lost tomorrow, can you remove company data from it?
An Information Security Screening asks for evidence, not promises: MFA, device encryption, backups, offboarding. Answering it from memory is how deals stall.
One team manages every part of your IT. Each service below runs inside a fully managed plan.
Help desk, devices, accounts, patching and backup, run by in-house technicians who know your people and your setup by name.
Intune, Entra ID and conditional access configured properly, so only managed devices reach company data and access ends when someone leaves.
EDR on every managed device and identity threat detection on email and cloud accounts, monitored 24/7.
Evidence for client security questionnaires, insurers and privacy rules such as PIPEDA, with the controls in place to back it up.
Macs, iPhones and iPads managed to the same security standard as Windows, by Apple Certified Consultants.
Firewalls, WiFi and servers kept current and monitored, and a planned move off old legacy servers to secure cloud and virtual desktops when the time is right.
Support that fits how Durham Region teams work, across offices, shop floors, job sites and home offices.
Most issues are fixed remotely, by the technicians who manage your systems every day. Critical issues get a response in under 15 minutes.
When a firewall, switch or WiFi access point in Durham Region needs installing or replacing, a technician comes on site. Network cabling goes to our partners or the contractor you choose.
Manufacturers, car dealerships, medical and dental practices, accounting firms and non profits.
Manufacturing →
Healthcare providers →
Accounting firms →
Non profits →
an extension of our team
“As our Managed IT Service Provider, TUCU advocates for us, leads us through the complex IT world and works as an extension of our team… and that kind of service is very hard to find. We highly recommend TUCU to any small team looking for attentive, responsive IT services, especially those without their own IT trained employee in-house.”
TUCU fills that need for us
“We have been using TUCU’s services for well over a year and they have taken away our tech aches! As a small business owner, we do not have an IT person on our staff and TUCU fills that need for us. If any issues come up they are always quick to respond and help us get back up and running. We are so happy we found them!”
TUCU delivers really good managed IT support services in Durham Region, designed for small business and non profit teams that use Microsoft 365 as their main IT platform. From local servers to field techs on mobiles, to in office teams and remote staff, we secure and manage your IT infrastructure and support your growth.
We work with organizations across the region: Ajax, Whitby, Oshawa and Pickering, Clarington including Bowmanville and Courtice, and north to Uxbridge, Scugog and Brock.
Durham Region has many businesses in manufacturing and professional services. Both need the same two things from IT: systems that stay up through the working day, and customer data and cloud accounts that stay protected. Managed IT support delivers both, and it protects your business assets while it does.
Your business demands are unique. We learn your setup, document it and manage it to a standard, so the same problems stop coming back.
Your plan is built around your team, and covers:
Not sure yet? See our managed IT pricing ranges.
We support small and medium-sized organizations across Durham Region, including manufacturers, car dealerships, medical and dental practices, accounting firms and non profits.
Cybersecurity best practices apply to every industry, so every plan starts from a secure baseline and is then built around how your team works.
We manage the network, devices and data behind production, and we secure the cloud accounts that hold customer and supplier information.
We also help manufacturers move from old legacy servers to secure cloud and virtual systems, so a failing server stops being a production risk. Efficient, secure IT is part of staying competitive in manufacturing.
Every managed client gets multi-factor authentication, conditional access, EDR on every managed device and identity threat detection on email and cloud accounts, plus backup and patching.
For organizations with client or regulatory requirements, we add IT compliance support and help with vendor security screenings.
Yes, when the work needs it. Most support is remote because it is faster: a technician connects within minutes instead of driving across town. That matters in a region that runs from Pickering to Brock.
When hardware needs installing or replacing, such as a firewall, switch or WiFi access point, we come on site.
Our critical response time is under 15 minutes. Your request goes to the same in-house technicians who set your systems up, not to a call centre queue and not to a rotating contractor.
That is the reason the response is fast: the person answering already knows your environment.
No. We work with clients on a fully managed basis only. We do not take single jobs, emergency call outs for non clients, or hourly project work.
Managed IT is a monthly fee based on the number of staff and devices you have and the security and compliance requirements you need to meet. Team size changes what you pay. It does not change what you need.
Our pricing page shows the ranges, so you know where you stand before you book a call.
Other areas we serve
Book a free discovery call to review your fully managed IT needs. If we’re a good fit, we’ll send you a tailored proposal and quote.
