IT Support For Non Profit Organizations
Reliable, Secure IT For Non Profits In Toronto And Durham Region
We manage and secure the systems your staff and volunteers depend on, so your budget goes further and your team stays focused on the mission.
IT Problems Non Profits Deal With
These are common in organizations that grew faster than their IT.
Volunteers And Staff Share Logins
Shared accounts make it impossible to know who opened a client file, and impossible to remove one person’s access without locking everyone out.
Donor And Client Data Is Spread Around
Records sit in email, spreadsheets, personal devices and old file shares, with no clear owner and no clear access rules.
IT Is Somebody’s Side Job
The office manager or a volunteer handles IT between other duties. Problems wait, updates slip and nobody documents anything.
Multiple Locations, No Standard
Each site set up its own network, printers and devices, and none of them match.
Funders And Boards Ask Questions
Funders, insurers and board members ask how you protect information, and the answer lives in someone’s head.
Surprise Costs Hit Program Budgets
A failed server or a security incident lands on a budget that was already committed to programs.
How We Support Non Profit Organizations
Practical technology that protects the people you serve and stretches every dollar.
Dependable Operations
Monitoring, patching and maintenance that keep systems up during fundraising campaigns and program delivery, and quick response when something does break.
Secure Collaboration
Staff and volunteers get their own accounts, the right access and multi-factor authentication, so they can work from any location without putting client or donor data at risk.
Budget-Smart Planning
A technology plan that fits your program cycles and fundraising calendar, and makes the most of what you already have before you buy anything new.
Documentation For Your Board
Clear documentation of your systems, access and security controls, ready for board governance, funder and insurer questions.
What You Can Expect
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Rated 5 out of 5
kind and patient
“The TUCU team members are always prompt in replying to our inquiries and resolve issues in a timely manner. They are very kind and patient. Which is essential when dealing with those that are a little less tech-savvy.”
Ontario Psychological Association
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Rated 5 out of 5
a true extension of our own team
“TUCU has been our trusted managed IT provider since 2018 and we are very happy with their services. … Adam and the team at TUCU have delivered on every service request we have made, and have guided us on cyber security in ways we didn’t know to ask for. … We feel very well taken care of, as though everyone at TUCU is a true extension of our own team.”
Mary Rowe
President & CEO, Canadian Urban Institute
Managed IT Services For Non Profits
One team manages every part of your IT. Each service below runs inside a fully managed plan.
Managed IT Services
Help desk, devices, accounts, patching and backup, with patient support for staff and volunteers of every technical skill level.
Microsoft 365 Security
Intune, Entra ID and conditional access configured properly, so only managed devices reach company data and access ends when someone leaves.
Cybersecurity
EDR on every managed device and identity threat detection on email and cloud accounts, monitored 24/7.
IT Compliance And Vendor Screening
Evidence for client security questionnaires, insurers and privacy rules such as PIPEDA, with the controls in place to back it up.
Apple IT For Business
Macs, iPhones and iPads managed to the same security standard as Windows, by Apple Certified Consultants.
Networks, Servers And Cloud
Firewalls, switches, WiFi, servers and virtual desktops configured, kept current and monitored.
Client Spotlight
How SafeHope Home protects sensitive information.
Free And Low-Cost Resources For Non Profits
Tools and guides that help a lean team get more from every technology dollar.
Refurbished Computers From reBOOT Canada
reBOOT Canada is a Toronto charity that provides subsidized refurbished computers to registered charities and non profits. Check with us before you buy, so every device can run your security setup.
What Small Organizations Actually Need From IT
The essentials every small team needs, the warning signs you have outgrown part-time or volunteer IT, and what managed IT really costs.
Zero Trust Security For Non Profits
A plain-language guide to checking every person and device before they reach client records and donor data.
Ready For IT That Supports Your Mission?
Non profits hold some of the most sensitive information there is: client records, donor details and the personal information of the people you serve. You protect it with lean budgets, small teams and staff and volunteers of every technical skill level.
TUCU manages IT for non profit organizations across Toronto and Durham Region. We secure the computers, accounts and Microsoft 365 environment your team works in, keep systems running through program and fundraising peaks, and give staff patient, plain-language support.
Every dollar spent on technology has to make your team more effective. We plan with you, so spending is predictable and goes where it protects the most.
What Fully Managed IT Covers
Every plan is built around your team, and covers:
- Help desk access for every staff member.
- Device and identity management with Intune and Entra ID.
- Conditional access and EDR as standard.
- Security monitoring, patching and backup.
- A documented onboarding and offboarding process.
Non Profit IT Support FAQ
Not sure yet? See our managed IT pricing ranges.
Do you work with small non profits?
Yes. We work with non profit organizations of different sizes. Team size changes what you pay. It does not change what you need, so every plan starts from the same secure baseline.
Can volunteers use our systems securely?
Yes. Each volunteer gets their own account with only the access their role needs, protected by multi-factor authentication. When a volunteer leaves, their access ends the same day.
How do you protect donor and client information?
We control who can open sensitive records, on which devices and from where. Every managed device is encrypted and runs EDR, email is protected against phishing, and backups are checked.
For organizations with privacy or funder requirements, we add IT compliance support.
Does a managed IT provider handle our donor database and funder reporting?
No. A managed IT provider is responsible for the platform your data sits on, which means accounts and identities, device management, security controls, permissions, backup, and the documentation that proves those controls are enforced. Choosing which data your programs should capture, designing outcome measurement, building board and funder dashboards, and migrating between donor or case management systems is a separate specialty that belongs to a non-profit data consultant.
The two need each other. Analytics built on an environment with shared logins and open permissions produces reports nobody should rely on, and a well secured tenant still leaves leadership unable to answer program questions if nobody has done the data work.
When a client needs that data work, we refer them to Purpose Analytics, who work with non-profits on data strategy, reporting and system selection.
Can you support more than one location?
Yes. Each site is managed to the same standard: the same security, the same setup for devices and accounts, and one team that supports all of them.
How fast do you respond when something critical breaks?
Urgent issues, such as a failed network, a server down or an active security incident, get a response within 30 minutes during business hours and within 3 hours after hours. Your request goes to the same in-house technicians who set your systems up, not to a call centre queue and not to a rotating contractor.
That is the reason the response is fast: the person answering already knows your environment.
Do you offer hourly or break and fix IT support for non profits?
We work with clients on a fully managed basis. One team owns your devices, accounts, security and support every day, under one monthly plan that covers your whole team.
How much do managed IT services cost for a non profit?
Managed IT is a monthly fee based on the number of staff and devices you have and the security and compliance requirements you need to meet. Team size changes what you pay. It does not change what you need.
Our pricing page shows the ranges, so you know where you stand before you book a call.
Other industries we serve Accounting firms CFO services Business consultants Private equity Wealth and investment management Market research Law firms Healthcare providers Manufacturing Engineering and architecture Property management Telecom and infrastructure All industries Service areas
Security Driven. People Powered.
Curious What Managed IT Would Look Like For You?
Book a free discovery call with one of our co-founders. No sales team and no tech jargon, just a real conversation about your business.
Month-to-month contracts. No pressure.
On The Call, You Can
- Tell us how your team works and what is getting in the way
- Ask anything about how we work and what is included
- See how we stop the most common attacks on small teams
- Leave with clear next steps, whatever you decide