Client spotlight: SafeHope Home

Secure work that expands their impact.

Discover how TUCU helps SafeHope Home maintain secure and reliable technology infrastructure to support their vital community work.

Client since

2018

Industry

Non-Profit Support Services

Team size

15-20 staff

Solutions

Comprehensive IT Security

Managed IT Services

Help Desk Services

Positive impact

The partnership with TUCU has enabled SafeHope Home to:

Focus on their mission while maintaining strong data security.

Improve team productivity through reliable technology.

Support program growth with scalable IT infrastructure.

Maintain consistent operations during facility expansions.

Protect sensitive information with enhanced security measures.

TUCU manages our IT systems so we can focus on serving our community. Their reliable and comprehensive support means we don’t need to worry about technology and can dedicate our energy to our mission.

Jasmine De Fina

The Challenge

In 2018, SafeHope Home received a capacity-building grant that included funding for enhanced cybersecurity infrastructure. As an organization serving vulnerable populations, they needed to ensure their technology infrastructure would protect sensitive information while supporting their team’s important work.

“TUCU has proven to be an invaluable partner in this journey.” notes Jasmine De Fina, Executive Director.

The Solutions

TUCU partnered with SafeHope Home to implement comprehensive technology solutions including:

Secure network infrastructure.

Building-wide WiFi optimization.

Enhanced cybersecurity measures.

Ongoing IT management and support.

Secure technology relocation services.

“As our organization has grown and expanded to additional locations, TUCU has continued to provide reliable support and expertise in managing our technology transitions.”, says De Fina.

Ongoing Support As SafeHope Makes A Difference

SafeHope Home has reached significant milestones in their community impact:

434

Provided 434 trauma therapy sessions

2,529

Reached 2,529 people through training sessions

Served 60 survivors and their children in 2024

Expanded services to multiple locations in Durham Region.

What is it like working with TUCU?

TUCU continues to provide:

Network Management
Endpoint Security
Help Desk Services
Cybersecurity Monitoring
IT Systems Management

Their comprehensive IT management has allowed our team to focus on our mission while having confidence that our technology infrastructure is secure and reliable.

Jasmine De Fina

Sound like your team?

About the client

About SafeHope Home

Founded in 2016, SafeHope Home is a non-profit organization providing comprehensive recovery and support programs in Durham Region. Their holistic approach includes residential programs, day programs, counseling services, and educational support. Through their dedicated work, they’ve provided over 434 trauma therapy sessions and served 60 survivors and their children in 2024 alone, while reaching over 2,500 people through training sessions.

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Ready for a great IT partner?

Cybersecurity controls are consistent across many industries, but you have your own challenges and workflows. TUCU is here to help you balance both.

Schedule a call to discuss how we can help you.

Jessica

Reliable, Friendly, and Truly Puts You First! Tucu is the real deal! Fast, friendly, and able to explain everything in plain language without the confusing tech talk. They also gave me peace of mind knowing my security is in good hands. They went above and beyond to accommodate me when I needed help most — that kind of dedication is hard to find. The customer service is truly unmatched. If you need an IT company that genuinely puts you first, Tucu is my recommendation!

Andrew Dales

Excellent service.

Matt Johnson

TUCO is a great IT support provider. Customer service is always responsive normally within 1 business day. When customer service is provided, they are always detailed and kind with responses and explain reasoning concerning issues. The sense of helpfulness is what I enjoy the most. I rate them 1st in class regarding IT support.

Elisa Stragapede

I've had such wonderful experiences with TUCU any time there is a software issue, general query, or tech update. Each member of the TUCU team is knowledgeable and invested in taking the time to fully work through any problems you present to them. Their professionalism and interest in client satisfaction does not go unnoticed!

Mike Freeman

We started working with TUCU in the middle of last year, and it has been a great decision for our business. We are a small team without a strong IT background, and it simply does not make sense for us to have a full in-house IT department. At the same time, many of our clients have meaningful security requirements, so we needed a partner who could help us raise our standards and give us confidence in our setup. TUCU has been excellent in helping us harden our security posture and put the right systems and processes in place. They guided us through what needed to be done, answered our many early questions quickly and clearly, and made the whole process feel manageable rather than overwhelming. They are responsive, practical, and easy to work with. Most importantly, we now feel confident that our business is well managed from an IT and security standpoint and that we are meeting, and in many cases exceeding, our clients’ expectations. We are very appreciative of the partnership and would highly recommend TUCU to other small and mid-sized businesses looking for strong, reliable managed IT support.

Ushra Mirza

The team at TUCU is agile, knowledgeable and super welcoming. No question is a stupid one to them, and I ask a lotta questions - truly appreciate Shannon and the team’s support with my 409 tickets a week!

Janet Choi

The team at TUCU are responsive and very patient and has been helpful to my team. Appreciate their help over the past few years!

Heather Young

We've trusted TUCU with our IT support for years -- a great decision! Their response time is amazing, and the staff are great to deal with -- skillful, friendly and helpful. The tech support has been outstanding, and we've also benefited by purchasing hardware through TUCU and using their online training materials to help us improve our security practices. Highly recommended!

Mayfair Apartments

Fast reply to ticket, and Adam went above and beyond to make sure both my phone and pc were set up to operate efficiently in new work environment. Adam's patience was truly appreciated by me as have limited technical prowess when it comes to networks.

Marilia Silveira

All the opportunities I've had to work with Tucu were great! They are fast and truly committed to resolving any issues. A big shout-out to David and Odesho!