Disclaimer And Terms Of Service

Last Updated November 7, 2026

https://tucu.ca is owned and operated by TUCU Managed IT Services Inc. By using this website, you agree to these terms.

General Information, Not Advice For Your Setup

Our blog posts, guides, videos, newsletters and email replies share general information about IT and security. They cannot take your own computers, network or Microsoft 365 setup into account. Any changes you make based on this information are your decision and your responsibility. TUCU is not responsible for any loss or damage that results from acting on general information from this website, our newsletter or an email exchange.

Reading our content or emailing us does not create a client relationship with TUCU. For advice on your own setup, book a call with our team at https://tucu.ca/book-call/. If you hire TUCU, you receive a written quote and service agreement that set out exactly what we will do.

Testimonials And Reviews

The reviews on this website are real and are shown as the client wrote them. Most come from our Google Business Profile. Others come from reference letters clients wrote for us, shared with their permission.

Opinions

TUCU is never paid to give opinions on products, services or websites. We do not publish sponsored posts, paid reviews or influencer content. The views on this website are our own.

To be fully open: TUCU earns a small margin on some Microsoft 365 licences and backup services we supply to our clients.

Product features, prices, statistics and other claims about third-party products and services can change, so check them with the manufacturer or provider before you rely on them.

Accuracy Of Content

We work to keep this website accurate and up to date. We make no promises or warranties that every page is complete, current or free of errors. This also applies to websites we link to, which we do not control.

Copyright And Trademarks

The content on this website belongs to TUCU Managed IT Services Inc. unless stated otherwise. Do not copy or republish it without our permission. Product names such as Microsoft 365 and Apple are trademarks of their owners.

Emails From TUCU

If you contact us by phone, email, chat or a form on this website, you agree that we can reply to your request and send you emails about our IT services. Every marketing email has an unsubscribe link, and you can opt out at any time.

Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

Changes To These Terms

We may update these terms from time to time. The date at the top of this page shows the latest version.

Contact

Questions about these terms? Email [email protected] or visit https://tucu.ca/contact/

Michelle Govindaraj

David Emes from TUCU provided excellent, support. He was very customer service focused. When ever I reached out to him he was incredibly quick to respond , offered proactive support long before our session even began. He checked in to see what else he could assist with to ensure my systems were running efficiently and generously shared valuable technical advice. To top it off, he kept the ticket open for two days just to ensure I did not experience any lingering issues. Outstanding tech support!

Jessica

Reliable, Friendly, and Truly Puts You First! Tucu is the real deal! Fast, friendly, and able to explain everything in plain language without the confusing tech talk. They also gave me peace of mind knowing my security is in good hands. They went above and beyond to accommodate me when I needed help most — that kind of dedication is hard to find. The customer service is truly unmatched. If you need an IT company that genuinely puts you first, Tucu is my recommendation!

Andrew Dales

Excellent service.

Matt Johnson

TUCO is a great IT support provider. Customer service is always responsive normally within 1 business day. When customer service is provided, they are always detailed and kind with responses and explain reasoning concerning issues. The sense of helpfulness is what I enjoy the most. I rate them 1st in class regarding IT support.

Elisa Stragapede

I've had such wonderful experiences with TUCU any time there is a software issue, general query, or tech update. Each member of the TUCU team is knowledgeable and invested in taking the time to fully work through any problems you present to them. Their professionalism and interest in client satisfaction does not go unnoticed!

Mike Freeman

We started working with TUCU in the middle of last year, and it has been a great decision for our business. We are a small team without a strong IT background, and it simply does not make sense for us to have a full in-house IT department. At the same time, many of our clients have meaningful security requirements, so we needed a partner who could help us raise our standards and give us confidence in our setup. TUCU has been excellent in helping us harden our security posture and put the right systems and processes in place. They guided us through what needed to be done, answered our many early questions quickly and clearly, and made the whole process feel manageable rather than overwhelming. They are responsive, practical, and easy to work with. Most importantly, we now feel confident that our business is well managed from an IT and security standpoint and that we are meeting, and in many cases exceeding, our clients’ expectations. We are very appreciative of the partnership and would highly recommend TUCU to other small and mid-sized businesses looking for strong, reliable managed IT support.

Ushra Mirza

The team at TUCU is agile, knowledgeable and super welcoming. No question is a stupid one to them, and I ask a lotta questions - truly appreciate Shannon and the team’s support with my 409 tickets a week!

Janet Choi

The team at TUCU are responsive and very patient and has been helpful to my team. Appreciate their help over the past few years!

Heather Young

We've trusted TUCU with our IT support for years -- a great decision! Their response time is amazing, and the staff are great to deal with -- skillful, friendly and helpful. The tech support has been outstanding, and we've also benefited by purchasing hardware through TUCU and using their online training materials to help us improve our security practices. Highly recommended!

Mayfair Apartments

Fast reply to ticket, and Adam went above and beyond to make sure both my phone and pc were set up to operate efficiently in new work environment. Adam's patience was truly appreciated by me as have limited technical prowess when it comes to networks.