Privacy Statement - TUCU Managed IT Services Inc

Privacy Policy

for TUCU Managed IT Services In

Last Updated February 21, 2026

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Privacy Policy:

Company (referred to as either “the Company,” “We,” “Us,” or “Our”) refers to TUCU Managed IT Services Inc., 6060-3080 Yonge Street, Toronto, ON, M4N 3N1.

Cookies are small files placed on Your computer, mobile device, or any other device by a website, used to store information about your browsing activity.

Device means any device that can access our website, such as a computer, cellphone, or tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to our website, accessible at https://tucu.ca.

Service Provider means any third-party company or individual engaged by the Company to facilitate or support the delivery of our services.

Usage Data refers to data collected automatically through the use of the Service, such as page visit duration and IP address.

You means the individual or organization accessing or using the Service.

1. Introduction

TUCU Managed IT Services Inc. is committed to protecting the privacy of personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website or engage our managed IT services. By using our Service, you consent to the practices described in this policy.

2. Personal Data We Collect

We may collect the following types of personally identifiable information:

First and last name
Email address
Phone number
Business address and postal code
Usage Data

Usage Data is collected automatically when you use the Service and may include your IP address, browser type and version, the pages you visit, the date and time of your visit, time spent on pages, and device identifiers.

3. Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity on our Service and store certain information. The types we use include:

Session Cookies: Essential cookies that expire when you close your browser. These are necessary to provide the services you have requested and to authenticate users.

Persistent Cookies: Cookies that remain on your device after your browser is closed. We use these to remember your preferences and to identify whether you have accepted the use of cookies on our website.

You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. If you do not accept cookies, some parts of our Service may not function correctly.

4. How We Use Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including monitoring usage
To manage your requests and inquiries
To contact you by email, phone, or other electronic means regarding our services, updates, or security-related notices
To perform our contractual obligations to you
To comply with legal obligations
To evaluate and improve our Service, marketing, and client experience
To facilitate business transactions such as a merger, acquisition, or asset sale

5. Disclosure of Personal Data

We may share your personal information in the following circumstances:

With Service Providers: We may share your information with third-party vendors who assist in operating our business and delivering our services. These parties are required to handle your information in accordance with this policy and applicable law.

For Business Transfers: In connection with a merger, acquisition, sale of assets, or similar transaction, your Personal Data may be transferred. We will provide notice before such a transfer occurs.

For Legal Requirements: We may disclose your Personal Data when required by law or in response to valid requests from public authorities, including courts or government agencies. We may also disclose information where we reasonably believe it is necessary to protect the rights or property of the Company, prevent wrongdoing, or protect the safety of users or the public.

With Your Consent: We may disclose your Personal Data for any other purpose with your explicit consent.

We do not sell, rent, or trade personal information to third parties.

6. Retention of Personal Data

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal, regulatory, or contractual obligations. Usage Data is generally retained for a shorter period unless required for security or service improvement purposes.

7. Transfer of Personal Data

Your information may be processed and stored on servers located outside your province or country. Where transfers occur, the Company takes reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.

8. Security of Personal Data

We implement commercially reasonable technical and organizational safeguards to protect your Personal Data. As a managed IT services provider, security is fundamental to how we operate. That said, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Service is not directed at minors. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has submitted personal information through our Service, please contact us and we will take steps to remove it.

10. Links to Other Websites

Our Service may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. For material changes, we will make reasonable efforts to notify you directly. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights under PIPEDA, please contact:

Privacy Officer TUCU Managed IT Services Inc. 6060-3080 Yonge Street, Toronto, ON, M4N 3N1

Email: zoe at tucu.ca

Website: https://tucu.ca/contact