Cookies Policy

Last Updated November 7, 2026

This page explains the cookies and similar tools we use on tucu.ca, what each one does, and how you control them. For how we handle personal information in general, see our Privacy Policy: https://tucu.ca/privacy-policy/

What Cookies Are

Cookies are small files a website saves in your browser. Some are needed for the website to work. Others help us understand how the website is used or measure our advertising. Similar tools, such as tracking pixels and scripts, work the same way, so this page covers them too.

Your Choice Comes First

When you first visit, our cookie banner asks for your choice: Accept, Deny, or View Preferences to pick categories. Until you accept, we only use Functional cookies. Statistics and marketing tools do not load.

If your browser sends a Do Not Track or Global Privacy Control signal, we treat it as a “no” to statistics and marketing cookies.

Change your choice at any time here:

Functional Cookies (Always On)

These keep the website working and secure. We cannot switch them off.

Complianz: remembers your cookie choice so we do not ask on every page. Cookies start with “cmplz_” and last up to 1 year.
Google reCAPTCHA: protects our forms from spam and bots.
Growably: runs our contact and booking forms.
Cloudflare and SiteGround: keep the website fast and protect it from attacks.

Statistics Cookies (Only With Your Consent)

These show us which pages help visitors and where they get stuck, so we can improve the website.

Google Analytics: counts visits and shows which pages people read. Before you choose, it can send a limited signal without cookies or identifiers (Google Consent Mode).
Microsoft Clarity: shows how visitors scroll and click, using heatmaps and session recordings.

Marketing Cookies (Only With Your Consent)

These measure whether our ads work and let us show relevant ads to people who have visited our website.

Google Ads: measures when someone who clicked one of our ads contacts us, and shows our ads to past visitors.
Meta Pixel (Facebook and Instagram): measures our Meta ads and shows our ads to past visitors.
LinkedIn Insight Tag: measures our LinkedIn ads and shows our ads to past visitors.

Embedded Videos

Some pages show YouTube videos. YouTube sets its own cookies, so videos stay blocked until you accept cookies. Until then you see a placeholder with a button to load the video.

How To Delete Cookies In Your Browser

You can also delete or block cookies in your browser settings. Blocking Functional cookies can stop parts of the website from working, such as our forms.

Questions

Email us at [email protected] or visit https://tucu.ca/contact/

Michelle Govindaraj

David Emes from TUCU provided excellent, support. He was very customer service focused. When ever I reached out to him he was incredibly quick to respond , offered proactive support long before our session even began. He checked in to see what else he could assist with to ensure my systems were running efficiently and generously shared valuable technical advice. To top it off, he kept the ticket open for two days just to ensure I did not experience any lingering issues. Outstanding tech support!

Jessica

Reliable, Friendly, and Truly Puts You First! Tucu is the real deal! Fast, friendly, and able to explain everything in plain language without the confusing tech talk. They also gave me peace of mind knowing my security is in good hands. They went above and beyond to accommodate me when I needed help most — that kind of dedication is hard to find. The customer service is truly unmatched. If you need an IT company that genuinely puts you first, Tucu is my recommendation!

Andrew Dales

Excellent service.

Matt Johnson

TUCO is a great IT support provider. Customer service is always responsive normally within 1 business day. When customer service is provided, they are always detailed and kind with responses and explain reasoning concerning issues. The sense of helpfulness is what I enjoy the most. I rate them 1st in class regarding IT support.

Elisa Stragapede

I've had such wonderful experiences with TUCU any time there is a software issue, general query, or tech update. Each member of the TUCU team is knowledgeable and invested in taking the time to fully work through any problems you present to them. Their professionalism and interest in client satisfaction does not go unnoticed!

Mike Freeman

We started working with TUCU in the middle of last year, and it has been a great decision for our business. We are a small team without a strong IT background, and it simply does not make sense for us to have a full in-house IT department. At the same time, many of our clients have meaningful security requirements, so we needed a partner who could help us raise our standards and give us confidence in our setup. TUCU has been excellent in helping us harden our security posture and put the right systems and processes in place. They guided us through what needed to be done, answered our many early questions quickly and clearly, and made the whole process feel manageable rather than overwhelming. They are responsive, practical, and easy to work with. Most importantly, we now feel confident that our business is well managed from an IT and security standpoint and that we are meeting, and in many cases exceeding, our clients’ expectations. We are very appreciative of the partnership and would highly recommend TUCU to other small and mid-sized businesses looking for strong, reliable managed IT support.

Ushra Mirza

The team at TUCU is agile, knowledgeable and super welcoming. No question is a stupid one to them, and I ask a lotta questions - truly appreciate Shannon and the team’s support with my 409 tickets a week!

Janet Choi

The team at TUCU are responsive and very patient and has been helpful to my team. Appreciate their help over the past few years!

Heather Young

We've trusted TUCU with our IT support for years -- a great decision! Their response time is amazing, and the staff are great to deal with -- skillful, friendly and helpful. The tech support has been outstanding, and we've also benefited by purchasing hardware through TUCU and using their online training materials to help us improve our security practices. Highly recommended!

Mayfair Apartments

Fast reply to ticket, and Adam went above and beyond to make sure both my phone and pc were set up to operate efficiently in new work environment. Adam's patience was truly appreciated by me as have limited technical prowess when it comes to networks.