Reviews for TUCU’s IT Support Services

Read our IT support company reviews and call us for a free estimate.

All IT support company reviews shared by TUCU are genuine and shared with permission.  Most reviews were captured by a third party, our Freshbooks invoicing software.  This invoicing software randomly selected and invited customers to leave a review for services rendered which we published here.  We moved to Quickbooks in Dec 2016.  Now we publish reviews from our Google, Facebook or LinkedIn pages.  But don’t take their word for it! Call us today to schedule the IT Support Services you’re looking for.

5/5

Zoe and her team are exceptional! Had a bunch of tech issues to deal with, Elrico came to our place and methodically fixed each and every one! Great service, super polite and very efficient, got them on speed dial!

By the way, the money we spent with your company might be the best ever for us. I don’t think we’ve had more than maybe 2 very temporary local outages since the install. Pretty incredible!

10 / 10

“cause Adam did a great job!”

10 / 10

“TUCU is my go to company for all my online needs. They are quick to respond and always have my computer issues and assistance dealt with seamlessly.”

9 / 10

“Same day notice every time. Amazing service. Fast turn around time in the long run and I’ve never had a problem that couldn’t be solved. The only issue I have and maybe it’s industry standard is that unless you get Adam directly, the services techs charge time for getting stuck on an issue and learning how to get passed the obstacle without calling the office to get some advice. I accompany the techs and I’ve had experience with about 3 of them now and it’s persistently the same minor issue. It’s not that big of a deal of the provided discount rate but I figured you would like to know for future.”

* Note, a discount was given for the short 30 minute delay

5/5

We have only been with TUCU for 2 months, but the transition and initial service has been excellent. They were creative and flexible in finding cost-effective solutions for our non-profit. Though the monthly support package is expensive (by ‘base package’ standards), it includes unlimited service calls. So we don’t ever need to hesitate to contact them as our virtual helpdesk. And they always respond within 24 hours – almost always less.

5/5

TUCU has helped me solve computer problems three times and they are always polite and efficient. What could be better than speaking on the phone to a friendly tech, logging into a website, and letting them access your computer and fix all your problems? I literally had to do nothing, except pay, which was reasonable. Thanks TUCU.

5/5

I have been a customer of TUCU for over 10 years. TUCU has set up several computers of mine over the years and those belonging to family members. Many of my computer problems have been solved efficiently and always with an explanation. In every case, I have received timely service at very reasonable prices. Most convenient is when service technicians access my computer desktop from an alternative site because this saves me time when things go wrong. I also appreciate the newsletters that contain advice and warnings about common problems. The service is courteous and fast. You won’t be disappointed.

TUCU………provided both timely and solid solutions designed to comprehensively meet my technology needs. Effective and reliable I.T. solutions can be both time consuming and costly, but TUCU reach all operating targets within a specified pre-determined budget, quickly and kindly.  TUCU and in particular, Adam Thorn, held themselves to extremely high standards of customer service! It really was a “one-stop network shop” that resulted in customer convenience, was fulsome and cost effective.

TUCU was hired to provide IT Consulting and network cabling services in our offices during our initial set up period. All services were performed in a timely fashion. All estimates were honoured. We found them to be easy to communicate with and responsive to our needs. We continue to consult with them as needed. We happily recommend TUCU.

10 / 10

“Prompt friendly service.”

10 / 10

“Enrico was in time, efficient, polite and got the job done! Zoe is also very responsive and organized”

10 / 10

“Great service – everything gets done right.”

10 / 10

“Best response, time quick service. Cost effective for small business like us.”

“Adam is currently providing IT support to our company. He setup our network from scratch. Installed server, setup our Voip phone system and suggested and install cloud base services. Adam is professional in his field. His expertise in the area of network support,Cloud base service remote server support. Adam is a excellent choice for small to mid size business. I highly recommend him for other clients who are looking arelible [sic] IT person and have budget constraints but want class one IT system for their organization.”

10 / 10

“Very good service, resolved the problem within 10 mins”

5/5

Incredible. That’s Adam. Found these guys on Google today and Adam was able to get our company server back up and running within an hour. Thank you so much.

5/5

Consistent through ALL my experiences with TUCU is their responsiveness! As a small business owner with growing demands, I feel infinitely more at peace knowing they have my back and are here to support me!

5/5

Very professional and prompt service. I would have no hesitation in recommending TUCU to others looking for a Wifi solution.

5/5

With TUCU for 4 months already, all experiences are A++, moving our IT support to them is the best decision in 2016.

5/5

Thank you Zoe. Elrico was very efficient and good to work with. I really appreciate your speedy response to my problem. I had called Rogers and then Apple for help but after more than an hour neither could fix the problem. TUCU is the best. I heartily recommend you.

As our Managed IT Service Provider, TUCU advocates for us, leads us through the complex IT world and works as an extension of our team, always protecting our interests when it comes to technology – and that kind of service is very hard to find. We highly recommend TUCU to any small team looking for attentive, responsive IT services, especially those without their own IT trained employee in-house.

We hired TUCU for an independent Network Security Audit to help us gain insight into some concerns we had. We received a thorough written recommendations report from them that helped us undertake immediate upgrades and has us thinking about our future needs. TUCU worked well with our existing IT and software providers to get the job done. Working with them was painless, and as a result, it makes it easy to recommend them to anyone looking for network security support.

5/5

Totally professional and knowledgeable. Intend to make them the “go-to” suppliers for our IT problems. Highly recommend this group.

5/5

Excellent work and great speed and communications.

5/5

TUCU totally came through for our business when a mysterious “tech glitch” deleted all the data on one of our external hard drives. (One that was FULL of badly needed client data!!) They were able to recover everything from lost reports to images and even video. They were also able to recommend improved storage solutions for us moving forward so our client info would be safe. Fast service, and very affordable. THANK YOU TUCU!!!

5/5

TUCU bailed us out of a mess with the company we hired to build our website. They built us a website that works, and are always there to answer our questions and provide online marketing support. They’re really great to work with and we recommend them for anyone in need of small business support services

5/5

In the past, We’ve been ‘held hostage’ by techie people who talk over our heads. We clicked with TUCU from the start because they are so down to earth and more than willing to do a great job for their clients. TUCU is a professional company with a real commitment to provide excellent technical expertise and incredibly good customer service. We haven’t found this from many other providers.” TUCU has been a great experience. Zoe, Adam and everyone we have dealt with had been friendly, genuine, caring, approachable and “efficient”.

9 / 10

“Speedy response. Helpful. Passionate and clear. Thank you.”

9 / 10

“Because nobody is a perfect 10/10”

10 / 10

Adam always helps me ASAP and is more than fair when it comes to billing. I feel confident that there is someone I can always contact for help. Even for little things.

5/5

I have been using TUCU for several years for web design, hosting, maintenance and just about anything else I may need. I always receive excellent care and service. Adam and Zoe really understand the needs of a small business owner and even though I moved across the country, TUCU is still my ‘go to’ for web services. I know Zoe will always be at the end of the line happy to help.

5/5

We had a lot of questions about our new website and weren’t lucky enough to have come across Tucu first and weren’t getting the answers we needed to make changes to our site. Tucu even though had not created the site made a personal visit to our office, walked us through all the questions and needs we had, WOW what customer service! If we could recommend a tech company that is there for you, it’s Tucu and the personal attention to all questions is Amazing! Wish we found them first, but now that we have we are confident that Tucu will be able to look after us. What else can a business ask for?

Thank you Tucu for your time and help where others failed.

5/5

My experience with TUCU was nothing but positive. They are reliable and professional every step of the way. Zoe was incredibly helpful and instrumental in helping me grow my practice’s network through social media and webpage.

5/5

We have been using TUCU as our computer support company as needed since 2010. Our dental office server support has to be good, because without it, we can’t serve patients. TUCU takes good care of our server. They also built our website and manage it for us. Their service is prompt, friendly, professional and easy to recommend.

5/5

“TUCU has been there for my personal and business needs from day one. From web design, maximizing search engines and computer logistics TUCU has been there when I need them in a very timely and efficient manner. I could not run our business without them. Thank you TUCU!”

10 / 10

“Adam, thank you for your extremely competent and efficient help.”

Excellent service. I am delighted I worked with  Tucu. Zoe was a great first contact and Adam was a terrific tech advisor. Thank you.

TUCU was hired to provide … for NFP Canada… They were extremely reliable and are very knowledgeable about their field. We are pleased with all services rendered, the accuracy of estimates and the ease of communications with TUCU.  I would highly recommend this company to those looking for tech support services.

TUCU is extremely reliable and very easy to contact by email or phone.

Sam is very professional and was able to work his way through all my  IT issues. He also provides tech support services after a session.
Excellent service.

TUCU have been looking after all my computer needs for over six years, and I couldn’t recommend them more highly. Adam is great: a real problem-solver; highly responsive to client needs; and extremely knowledgeable. Sammy has been a strong addition to the team, with the same high standards of client service and responsiveness. And Zoe adds back-office professionalism . A great team!!

10 / 10

TUCU is always there for you! Their continued expertise is so needed for relo-to ltd’s success! Thanks TUCU.

10 / 10

Always responsive and problems fixed quickly.

5/5

Thank you to Zoe at TUCU for setting up my Bowenworks page!! I have gotten lots of great feedback on the design & content. Considering IT is far from my area of interest & expertise, you have been very patient with my basic inquiries. I am also very pleased that the website was set up & ready to go live so quickly. Thank you!!

I have been working with Zoe and Adam at Tucu for several years now, and have been thrilled every time. They are fast responding to questions, very knowledgeable and super helpful. Zoe has built and maintained several websites for me over the years. She instinctively knew exactly what I wanted and had great suggestions for what I needed. They are a great team and I highly recommend them for any technical services you require.

10 / 10

“Easy to deal with, reasonably priced, got the job done.”

10 / 10

service is not only a word but an ACTION tec support is timely and effective

5/5

Prompt, friendly and professional service.  I highly recommend.

We hired TUCU for a general network audit to see how we might improve our IT systems.  They helped us switch to Office 365 for all our email and document storage with back up of our files, and it’s been great.  TUCU has returned to help us with other computer requests as well. We always find them to be quick, reliable and professional, and we’re happy to have found them.

10 / 10

VERY PROFESSIONAL,FRIENDLY SERVICE,EXELENT(sic)!

10 / 10

1-The appointment was easy to schedule.
2-The GO TO ASSIST software allowed off-site trouble-shooting which was very convenient.
3-The technician knows his stuff and immediately understood what was causing the problem
4-The price was right!

10 / 10

“TUCU responded quickly to my call and they fixed my problem in rapid time and it did not break the bank. Warren was very pleasant and efficient.”

10 / 10

Adam always helps me ASAP and is more than fair when it comes to billing. I feel confident that there is someone I can always contact for help. Even for little things.

10 / 10

“Fast reliable service”

10 / 10

“Outstanding service and professionalism”

10 / 10

“Professionalism, and availability when follow up was needed.
Thanks, Adam.”

10 / 10

“Adam was thorough, patient, and skillful. What else could one want. “

10 / 10

“TUCU is there when you need them. They fix all problems large and small with minimal stress so that you can keep working.”

8 / 10

“All seems good. Great customer service.”

5/5

As the owner of a small business, my time and money are both of great worth to me. Because of that I am very careful of who I work with to maximize my time and provide the greatest cost benefit. Hands down I choose the entire team at TUCU for all of my IT services. I have found them to be extremely efficient, knowledgeable and true to their word. They make my life easier and less stressful so I can focus on my business instead of technical issues.

It has become very apparent to me that they are choosing to help me as much as possible rather than sell me hardware or other solutions. Their concern for my bottom line leaves me feeling like we’re working for the same team. Thanks TUCU!

“After a difficult first foray into the world of cloud computing, Adam and his team got us back on track with the right solution and we’ve been working in perfect harmony ever since. Even though we are a small business with simple needs, tucu is quick to respond to our queries and makes feel confident that we are in good hands.” – Leanne in Toronto

“Already recommended your services to a colleague.  Thanks for your help!” – Amanda in Toronto

“TUCU is a ‘must have connection’ for IT support. I’ve being using them for a few years and couldn’t run my RE business without them. They offer all the latest tech support so your working within the cloud and all devices are synced. Being able to work from wherever you are has been a huge bonus to my business. “- Corrie in Toronto

“TUCU was hired to provide network cabling services in our retail store, as well as tech support. We are pleased with all services rendered, the accuracy of estimates, and the ease of communications with TUCU. We don’t hesitate to recommend TUCU for network cabling and tech support services. Adam Thorn and his team were great to work with and the after service has been fantastic.” – Amin M.in Toronto

“I was extremely happy with the service. Adam accomplished everything on my list, which I didn’t expect. And I learned a lot in the process.” – Carol in Toronto

“I thought Adam gave great service and he’s prompt and returns his phone calls. Look forward to continuing to work with him.” – Mark in Toronto

“TUCU is head and shoulders above computer consultants I’ve used in the past. The service is prompt and thorough, the rates are reasonable, and I feel that TUCU is a partner in my work, given its enthusiasm for solving the widest range of problems and quickly.” David Olive, Professional Writer

“Hi Adam,  I just wanted to send you a quick note to let you know that our Simply Accounting program is working great on all companies. It’s opening quickly on every company without any of the issues that I had been having for the past year. It’s a welcome relief! Thanks again for your knowledgeable assistance and ongoing support!”Sue G., Telecommunications Company

“Especially pleased when I called Adam…Pleased that Adam called me in a relatively short period of time. Very gratifying to know Adam and staff don’t leave you in the lurch.” Milly K

“Congratulations, Adam! Ten years ago you took a risk in starting your company, but you knew you had the IT capabilities, business savvy and people skills to be successful. I’m a faithful customer and that will continue!” Pam T.

“Adam was great he would not stop until everything was fixed with our computer. He also can back the next day and made our computer run perfect we can not thank you enough for helping us. Adam you are the best and I will recommend you to everyone I know. Thanks again for everything.”- Denise in Bayview Village

“TUCU has taken such great care of us. They have created a website from start to finish that we can be proud of. SEO’d our site’s content so we can increase traffic and provided in-depth training on how to manage the site ourselves. Their prices are more than reasonable and the customer service can’t be beat. I highly recommend TUCU!” – Carly in Ajax

“We appreciate Adam’s ability to solve our IT issues quickly and thoroughly. We have tried other services but constantly return to Adam.” – Jill H., CEO

“TUCU is my trusted go to for tech support …SmartPhone help and developing my website.  They are my computer doctors.  I couldn’t live without them! Sounds funny but seriously once you have caught a “virus” or have issues with your computer that halt your working day, TUCU are the doctors to bring me and my computer back to life!” – Kim Taylor, Relocation Coordinator

“In a world of fast past paced IT needs, Adam Thorn listens, understands and implements the appropriate solutions to get the job done properly and efficiently. It’s a breath of fresh air to finally have someone who can take my vision and make it a reality.” David F., Real Estate Law Firm Founder

“Adam is extremely knowledgeable and delivers great value. He is trustworthy and is always reliable to get the job done. He has serviced our company on numerous occasions over the last 5 years; many of them at the 11th hour. I highly recommend Adam and his company for all your IT needs.” Sajan C., CEO, Profit 100 Company

“I have worked with Adam in several environments over the years. He is reliable and solutions oriented. I have recommended him to both clients and friends and received only positive feedback.” Julie K., Founding Partner, Insurance Brokerage

“TUCU has the ideal Web/IT solutions for small to medium sized firms. Zoe and Adam are skilled, knowledgeable and professional. Working with them gives me the assurance I need when creating an overall communications, branding and graphic solutions for clients. TUCU is my preferred partner as we develop and maintain successful client relationships.” Ona, Media & Brand Consultant

“Adam is a reliable technology provider, who shows up on time and always gets the job done. His work on my home network has been great, and he provides technical support for several of the partners at my law firm.” Eric C. IT Manager, International Law Firm

“Adam and Zoe have both been a fabulous support to get my small business going. Adam efficiently set up my new computer without me having a question to date! Zoe created a perfect website… I am so pleased with the graphic design and content. They are living up to their name and word of mouth reputation.” Name Withheld

“I was amazed at what Zoe could do for me. I had no idea that I could get such a great website so quickly and reasonably priced. For someone who has spent so much time learning the healing arts, it was great to find such a compassionate ‘techie’ to help me look good in cyberspace. Zoe does very professional work, it was a pleasure to have her on my project.”  Marianne, Ontario Herbalist

 

“I was thrilled with how fast and easy it was to have Adam come and help me with my computer troubles. I love the fact that when I have an issue or question, he’s just a phone call or email away. I highly recommend Adam for any and all of your computer needs.” Jenny,  Spa Director

“My business would not have progressed as far as it has without Zoe. She created my website, newsletter, posts my blogs and other articles and has been invaluable as a sounding-board for my ideas. My practice has increased ten-fold since I started working with Zoe. She is truly amazing and has all the right answers and tools for helping me to move my business forward. Thank you Zoe!” Janet W., Naturopathic Doctor

“First class service and work, done promptly and expeditiously.”  Lloyd, Accountant

“From conception to completion in two weeks. After procrastinating for some time…Having some reservations about doing this as friends indicated that it would be costly and time consuming. They were so wrong. I was fortunate enough to choose Zoe Tsoraklidis as my website designer and after our initial meeting to transfer my ideas to Zoe, we were off. With this information in hand Zoe then presented me with options on different styles and formats for the site and was also able to source the design for my Two Hearts Photography Logo. Management of the site is extremely easy. Editing information in my portfolio, blog and other categories on the site is all done with the greatest of ease. My clients have also commented how easy it is to navigate and how organized the site is. Zoe also provided me with a training session and user manual to help me understand how the website actually works, as I am a photographer and not a computer wiz, this was very helpful and easy to understand. My business is now underway due to the professionalism of Zoe at Tucu. If you’re thinking about it, making it happen is as easy as contacting Zoe. Your visions are waiting.” Dennis, Photographer

Call TUCU Today: 416-292-3300