Client Reviews
Our Clients Say It Better Than We Can
Business owners, office managers and executive directors on what it’s like to have TUCU as their IT department. Most of these reviews come straight from Google, in their own words.
I wish we had started sooner!
Ryan Jordan, Google review
Since 2003
Managing IT for Toronto teams
97%
Managed client retention
90+
Client reviews
What Clients Said This Year
Rated 5 out of 5
Exceeding Our Clients’ Expectations
“… At the same time, many of our clients have meaningful security requirements, so we needed a partner who could help us raise our standards and give us confidence in our setup. … TUCU has been excellent in helping us harden our security posture and put the right systems and processes in place. … Most importantly, we now feel confident that our business is well managed from an IT and security standpoint and that we are meeting, and in many cases exceeding, our clients’ expectations.”
Mike Freeman
Research Industry
Rated 5 out of 5
Truly Puts You First
“Reliable, Friendly, and Truly Puts You First! Tucu is the real deal! Fast, friendly, and able to explain everything in plain language without the confusing tech talk. They also gave me peace of mind knowing my security is in good hands. They went above and beyond to accommodate me when I needed help most — that kind of dedication is hard to find. The customer service is truly unmatched. If you need an IT company that genuinely puts you first, Tucu is my recommendation!”
Jessica
Google review
Rated 5 out of 5
Outstanding Tech Support
“David Emes from TUCU provided excellent, support. He was very customer service focused. When ever I reached out to him he was incredibly quick to respond, offered proactive support long before our session even began. He checked in to see what else he could assist with to ensure my systems were running efficiently and generously shared valuable technical advice. To top it off, he kept the ticket open for two days just to ensure I did not experience any lingering issues. Outstanding tech support!”
Michelle Govindaraj
Google review
Security You Can Stop Worrying About
Teams with strict security requirements, from telecom to non profits, on what it feels like when security is handled properly.
Puts Our Minds At Ease
Rated 5 out of 5
“Our business is very content with the Managed IT Services, Consulting and Support Provided by Tucu. Having Telecom Customers as clients means the requirements for Data and Cyber Security is very stringent. Tucu has helped us implement software and security and authentication problems processes to exceed their requirements. Our IT and Cloud are safe guarded using state of the art cyber security to a very high level of security which puts our minds at ease as business owners.”
Erin, Telecom Industry
A Trustworthy Partner
Rated 5 out of 5
“Their comprehensive IT management has allowed our team to focus on our mission while having confidence that our technology infrastructure is secure and reliable. … I highly recommend TUCU to any organization seeking professional IT services, particularly those requiring strong security measures and reliable support. They have proven to be a trustworthy partner who understands the importance of protecting sensitive information while enabling operational efficiency.”
Jasmine De Fina, Executive Director, SafeHope Home
Cyber Security We Didn’t Know To Ask For
Rated 5 out of 5
“TUCU has been our trusted managed IT provider since 2018 and we are very happy with their services. … Adam and the team at TUCU have delivered on every service request we have made, and have guided us on cyber security in ways we didn’t know to ask for. … We feel very well taken care of, as though everyone at TUCU is a true extension of our own team.”
Mary Rowe, President & CEO, Canadian Urban Institute
Fast Help From People Who Know You
Quick replies, new hires ready on day one, and fixes that don’t stop the workday.
Their Response Time Is Amazing
Rated 5 out of 5
“We’ve trusted TUCU with our IT support for years — a great decision! Their response time is amazing, and the staff are great to deal with — skillful, friendly and helpful. The tech support has been outstanding, and we’ve also benefited by purchasing hardware through TUCU and using their online training materials to help us improve our security practices. Highly recommended!”
Heather Young, Google review
Ready To Start On Day One
Rated 5 out of 5
“I am very happy with the services provided by TUCU. They are always quick to respond and provide help and support with any IT issues we have. I am very happy with the level of service when it comes to onboarding new hires. Assets are delivered on time, and the employee is set up and ready to start on day one. Great job, TUCU team!”
Tiffany Penacho, Google review
Minimal Disruption
Rated 5 out of 5
“We’ve had an excellent experience working with TUCU for our IT support. Their team is responsive, knowledgeable, and always quick to resolve issues with minimal disruption to our operations.”
Vortex Fire, Google review
Plain English And Real Patience
No jargon, no scare tactics and no question too small.
In Plain English, Without Scare Tactics
Rated 5 out of 5
“Adam Thorn from TUCU performed a network audit to show us areas of concern and provided us with solutions to improve our setup. Everything was laid out in plain English, without scare tactics, and the written report gave our team something easy to digest and act on. … Now, as our Managed Services Provider, we find them to be knowledgeable, responsive and easy to work with.”
Sven Hartman, Managing Partner, VISTA Disability Management
Saved My Digital Bacon
Rated 5 out of 5
“Adam has saved my digital bacon more times than I can count. From deleting it, to being email-bombed by spammers, to fixing email delivery issues and everything in between, Adam is fast at responding, kind, helpful, direct, easy to understand (doesn’t talk above my head, which is VERY easy to do), and makes me feel safe and secure knowing I have him to lean on. I would recommend him to every single business out there, big or small, because you NEED Adam on your side. If you haven’t hired him yet, do it now.”
Rebecca Mountain, Google review
Kind And Patient
Rated 5 out of 5
“The TUCU team members are always prompt in replying to our inquiries and resolve issues in a timely manner. They are very kind and patient. Which is essential when dealing with those that are a little less tech-savvy.”
Ontario Psychological Association, Google review
Partners For The Long Run
Teams that started small with us and kept us as they grew.
With Us Every Step Of The Way
Rated 5 out of 5
“TUCU has provided exceptional quality service for my firm, DG Volo & Company, for the past four years. We started using TUCU when we were just two people working in the basement of a shared office space. We are now a growing team of five, with much more complex IT management requirements. TUCU has been with us every step of the way. Highly recommend for any small to mid-sized business looking for a partner to help minimize the burden of IT systems management, while you focus on growing your business!”
David Woloviec, DG Volo & Company
I Wish We Had Started Sooner
Rated 5 out of 5
“We have recently engaged TUCU to support and consolidate our IT needs. The TUCU Team has been and continues to be awesome! They speak in clear language and finish all the tasks regardless of the complexity. Adam and Kieran are super supportive and excellent at problem solving. I wish we had started sooner! I highly recommend TUCU for any organization!”
Ryan Jordan, Google review
An Extension Of Our Team
Rated 5 out of 5
“As our Managed IT Service Provider, TUCU advocates for us, leads us through the complex IT world and works as an extension of our team… and that kind of service is very hard to find. We highly recommend TUCU to any small team looking for attentive, responsive IT services, especially those without their own IT trained employee in-house.”
Jan, CEO
In A Sentence
Sometimes one line says it all.
“I’m a small business with a big business IT support department!”
Sheena Sharp, Google review
“The team at TUCU is agile, knowledgeable and super welcoming. No question is a stupid one to them, and I ask a lotta questions – truly appreciate Shannon and the team’s support with my 409 tickets a week!”
Ushra Mirza, Google review
“TUCU is there when you need them. They fix all problems large and small with minimal stress so that you can keep working.”
Katherine B., Consultant
Every review on this page is real and shown as the client wrote it. Most come from our Google Business Profile. Others come from reference letters clients wrote for us, shared with their permission. Want the full story? Read our client spotlights.