We build and manage the security controls and evidence enterprise clients ask for, so your firm passes vendor screenings and keeps research data protected.
Research and insights firms work in a demanding environment. These are the challenges we help with:
Clients assess your data protection, access controls, incident response and overall security before they award work. You need documented controls and evidence that they are in place.
Your methods are your competitive advantage. They have to stay confidential while authorized team members work on them together.
Survey responses, interview transcripts and focus group recordings hold personal information that privacy laws such as PIPEDA expect you to protect.
Field researchers, analysts, remote staff and client-facing teams all need secure access from different places and devices.
Clients trust you with confidential strategy. They expect separation between client projects, and audit trails that prove it.
Health, financial services and international clients can add their own data handling and data transfer requirements.
We work as an extension of your team: we learn your business and your client requirements, and recommend what fits your goals.
We align your controls with recognized frameworks such as the NIST Cybersecurity Framework, and create the documentation and evidence you need to complete security questionnaires.
Access by role, encryption, secure storage and separate environments for different clients and projects, with audit trails and monitoring.
Monitoring around the clock, device and user management, email security, backup and IT planning, so your team stays focused on research.
One team manages every part of your IT. Each service below runs inside a fully managed plan.
Help desk, devices, accounts, patching and backup, run by in-house technicians who know your people and your setup by name.
Intune, Entra ID and conditional access configured properly, so only managed devices reach company data and access ends when someone leaves.
EDR on every managed device and identity threat detection on email and cloud accounts, monitored 24/7.
Evidence for client security questionnaires, insurers and privacy rules such as PIPEDA, with the controls in place to back it up.
Macs, iPhones and iPads managed to the same security standard as Windows, by Apple Certified Consultants.
Firewalls, switches, WiFi, servers and virtual desktops configured, kept current and monitored.
exceeding our clients' expectations
“We started working with TUCU in the middle of last year, and it has been a great decision for our business. We are a small team without a strong IT background, and it simply does not make sense for us to have a full in-house IT department. At the same time, many of our clients have meaningful security requirements, so we needed a partner who could help us raise our standards and give us confidence in our setup. TUCU has been excellent in helping us harden our security posture and put the right systems and processes in place. They guided us through what needed to be done, answered our many early questions quickly and clearly, and made the whole process feel manageable rather than overwhelming. They are responsive, practical, and easy to work with. Most importantly, we now feel confident that our business is well managed from an IT and security standpoint and that we are meeting, and in many cases exceeding, our clients’ expectations. We are very appreciative of the partnership and would highly recommend TUCU to other small and mid-sized businesses looking for strong, reliable managed IT support.”
a big business IT support department
“I’m a small business with a big business IT support department!”
How Explorer Research became secure enough to win major clients.
Market research and consumer insights firms protect three things at once: client data, respondent data and the methods that make your work worth buying.
Enterprise clients, from consumer brands and retailers to manufacturers and banks, send detailed security questionnaires before they award research contracts. They want evidence of data protection, access control and incident response, not a promise.
TUCU manages IT for research companies in Toronto and the GTA. We put the controls in place, document them, and help you answer the questionnaires with confidence.
Every plan is built around your team, and covers:
Not sure yet? See our managed IT pricing ranges.
Yes, for managed clients and as part of onboarding. We help research firms answer the questions enterprise clients ask about data protection, access control, encryption, incident response and how client data is kept separate. The answers have to be true, so we put the controls in place first and then help you document them.
See vendor security screening for how this works.
We use the NIST Cybersecurity Framework to structure your security controls and documentation. Clients recognize it, and it scales to small firms. See our NIST framework guide.
We set access by client and by project, so each team member opens only the data their work needs. Access is logged, and it ends the day someone leaves or moves off a project.
Respondent data is stored encrypted, with access limited by role, activity logging, clear retention rules and secure disposal, so you can show clients and respondents how their information is handled.
Our critical response time is under 15 minutes. Your request goes to the same in-house technicians who set your systems up, not to a call centre queue and not to a rotating contractor.
That is the reason the response is fast: the person answering already knows your environment.
No. We work with clients on a fully managed basis only. We do not take single jobs, emergency call outs for non clients, or hourly project work.
Managed IT is a monthly fee based on the number of staff and devices you have and the security and compliance requirements you need to meet. Team size changes what you pay. It does not change what you need.
Our pricing page shows the ranges, so you know where you stand before you book a call.
Other industries we serve
Book a free discovery call to review your fully managed IT needs. If we’re a good fit, we’ll send you a tailored proposal and quote.
