Client spotlight: Young Associates

Client data protected, every working day.

Discover how we help Young Associates protect client data and work with ease & security everyday.

Client since

2020

Industry

Bookkeeping (specializing in nonprofit and charitable creative organizations)

Team size

25-30 staff

Solutions

Cybersecurity & Endpoint Management

Managed IT Services

Help Desk Services

Results at a glance

Stronger security.

Advanced security measures the team could not put in place alone now protect client financial data.

A smooth move to remote work.

Day-to-day tech support helped a growing team move to an all-remote structure.

Peace of mind.

Phishing training for staff, and a team to call for everything from basic questions to emergency support.

Working with TUCU has given us a lot of peace of mind.

Young Associates

Challenges and wish list

Block threats.

As we saw cyberattacks happening in the news to charities and small businesses, as well as with some of our clients, we were concerned – though we had some security measures in place, we knew there was probably a lot more we could be doing but we didn’t have the technical expertise to implement more advanced systems.

We also wanted to have a full contingency plan and a specialized team we could go to for help if we were targeted and experienced any loss of data.

Support growth.

Aside from the looming threat of cyberattacks, we were also growing the team and moving to an all-remote structure due to the COVID-19 pandemic and needed day to day tech support to ensure a smooth transition.

How did these challenges impact your team?

Seeing cyberattacks happen to others and not knowing the best ways to mitigate them for ourselves was stressful! Though we tried to educate ourselves, hacking techniques are always changing and advancing, and we didn’t have the capacity to keep up with it all ourselves.

Positive Changes

Why did you choose TUCU as your IT partner?

We had been in touch with TUCU on occasion for a couple of years, and would go to them for one-off questions and break and fix services as needed. They were responsive and helpful, and always steered us the right direction with their advice. Adam introduced us to the notion of managed IT support and the amazing benefits it would have in protecting our clients’ important data. That made it a natural step to move to managed IT support with TUCU.

Cybersecurity & Endpoint Management.

Managed IT Services.

Help Desk Services.

What is it like working with TUCU?

Working with TUCU feels like a real partnership – they are responsive to questions, give reasonable advice, and have great turnaround time when we have issues. On occasion, staff are sometimes frustrated when they need to go through TUCU to install software, or we run into roadblocks in the security processes they suggest we should have more robust complex security processes in place, but we know that ultimately, everything they recommend is for better data security and we’re thankful for it!

Working with TUCU has given us a lot of peace of mind. We’re more vigilant than ever for social engineering tactics in phishing emails thanks to TUCU’s training modules, and it’s a relief to know we have a team to turn to with everything from basic questions about technology, to emergency support.

Working with TUCU feels like a real partnership – they are responsive to questions, give reasonable advice, and have great turnaround time when we have issues.

Young Associates

Sound like your team?

About the client

About Young Associates

Since 1993, Young Associates has been delivering technical expertise and advisory services to support the operational effectiveness of nonprofit and charitable creative organizations. Our full range of business management, training and consulting services includes bookkeeping, financial systems design, software conversions, one-on-one training and support, seminars and workshops, spreadsheet design, budgeting and cash flow planning, and research and consulting projects.

What's next?

What is on your mind as you grow your business?

Working as bookkeepers and financial consultants, our clients trust us with access to their secure financial data. We need to make sure that our systems are secure, so we do not compromise our clients’ systems or open them up to further risk.

Cybersecurity is something our company values more every day. We have recently been seeing instances of cyberattacks and fraud happen increasingly often, specifically in the charitable sector, and we know that bad actors are likely to continue getting more advanced in their strategies. By making sure that our cybersecurity is as strong as it can be, we can help mitigate the risk to ourselves and our clients.

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Ready for a great IT partner?

Cybersecurity controls are consistent across many industries, but you have your own challenges and workflows. TUCU is here to help you balance both.

Schedule a call to discuss how we can help you.

Michelle Govindaraj

David Emes from TUCU provided excellent, support. He was very customer service focused. When ever I reached out to him he was incredibly quick to respond , offered proactive support long before our session even began. He checked in to see what else he could assist with to ensure my systems were running efficiently and generously shared valuable technical advice. To top it off, he kept the ticket open for two days just to ensure I did not experience any lingering issues. Outstanding tech support!

Jessica

Reliable, Friendly, and Truly Puts You First! Tucu is the real deal! Fast, friendly, and able to explain everything in plain language without the confusing tech talk. They also gave me peace of mind knowing my security is in good hands. They went above and beyond to accommodate me when I needed help most — that kind of dedication is hard to find. The customer service is truly unmatched. If you need an IT company that genuinely puts you first, Tucu is my recommendation!

Andrew Dales

Excellent service.

Matt Johnson

TUCO is a great IT support provider. Customer service is always responsive normally within 1 business day. When customer service is provided, they are always detailed and kind with responses and explain reasoning concerning issues. The sense of helpfulness is what I enjoy the most. I rate them 1st in class regarding IT support.

Elisa Stragapede

I've had such wonderful experiences with TUCU any time there is a software issue, general query, or tech update. Each member of the TUCU team is knowledgeable and invested in taking the time to fully work through any problems you present to them. Their professionalism and interest in client satisfaction does not go unnoticed!

Mike Freeman

We started working with TUCU in the middle of last year, and it has been a great decision for our business. We are a small team without a strong IT background, and it simply does not make sense for us to have a full in-house IT department. At the same time, many of our clients have meaningful security requirements, so we needed a partner who could help us raise our standards and give us confidence in our setup. TUCU has been excellent in helping us harden our security posture and put the right systems and processes in place. They guided us through what needed to be done, answered our many early questions quickly and clearly, and made the whole process feel manageable rather than overwhelming. They are responsive, practical, and easy to work with. Most importantly, we now feel confident that our business is well managed from an IT and security standpoint and that we are meeting, and in many cases exceeding, our clients’ expectations. We are very appreciative of the partnership and would highly recommend TUCU to other small and mid-sized businesses looking for strong, reliable managed IT support.

Ushra Mirza

The team at TUCU is agile, knowledgeable and super welcoming. No question is a stupid one to them, and I ask a lotta questions - truly appreciate Shannon and the team’s support with my 409 tickets a week!

Janet Choi

The team at TUCU are responsive and very patient and has been helpful to my team. Appreciate their help over the past few years!

Heather Young

We've trusted TUCU with our IT support for years -- a great decision! Their response time is amazing, and the staff are great to deal with -- skillful, friendly and helpful. The tech support has been outstanding, and we've also benefited by purchasing hardware through TUCU and using their online training materials to help us improve our security practices. Highly recommended!

Mayfair Apartments

Fast reply to ticket, and Adam went above and beyond to make sure both my phone and pc were set up to operate efficiently in new work environment. Adam's patience was truly appreciated by me as have limited technical prowess when it comes to networks.