Phone System, Computer Network & Office Moving Tips
Are you planning an office relocation? Opening a second location? We’ve moved client computer networks and phone systems many times. Here are five key office relocation tips to make your office move easier on you.
1) Too Late! Should Have Called At 60-90 Days
You will need a dial tone and internet connection from day one. Plan for it by calling your service providers 60-90 days before your scheduled move date. It can take more than a full billing cycle to cancel or move a service. Many first time movers call too late and end up paying cancellation fees or the high price of not having service when they need it at their new location.
And remember, your IT providers can’t set up your network without an internet connection.
And nothing says downtime like a business without phone or internet service.
Pro Tip: This is also a great opportunity to shop for better offers from other providers, or consider an upgrade or downgrade to your current service plans. Are you under utilizing what you pay for? Are you being hit with overage charges? Do you expect an increase in usage as a result of your move or growth? Review your usage and plans, shop for deals, and negotiate.
2) Lost In Office Relocation – 60 – 90 Days
At this time you should also contact all clients and vendors, advise them of your upcoming move, and provide your new contact information. It may seem early but many people will fail to act on the first notice. Everyone is busy, and changing your contact information in their records is a low priority during a stressful day. But you don’t want to lose potential business, referrals, mailed in payments or incoming shipments during your office relocation.
Pro Tip: Print small leaflets with your new contact information to attach to all outgoing mail. Change all employee email signatures to prompt email recipients to change their contact records for you. Also, contact the post office and inquire about mail re-routing services. This will ensure anything irregular gets forwarded to you at your new location.
3) You Need An Outlet; Voice and Data Cabling
Where are the outlets and switches in your new office? Where are the phone jacks? And where do you want your desks to be situated? Chances are you will need some phone wiring or network cabling in your new office.
Call vendors to get quotes, but don’t just look at the bottom line on an estimate. Ask what is or isn’t included. Many vendors low ball estimates just to get you to choose them over fair market priced vendors, only to jack up the price at the time of invoice. Don’t be a victim of low estimate blindsides. Instead:
- Have the same conversation with each vendor, so when you compare estimates, you are comparing apples to apples.
- If you discuss something special with one vendor only, say a special pineapple, ask them to put it on a separate estimate which will help you more easily compare apples to apples and separately consider the special pineapple this one vendor can offer. If you lump the apple estimates with the apple+pineapple estimate, and then compare prices, forgetting about that special pineapple, you may think the vendor with the juicy pineapple is overcharging you, when in fact you’re getting multiple great services from one vendor for a fair price.
- Clarify what is or isn’t included and what might cause an unforeseen additional expense. We recommend this conversation happen via email, for documentation and reference purposes.
- Ask for a reference from a recent happy client.
- Remember you get what you pay for. Cheap is for dollar stores.
4. Who Is Running This Circus?
Once you have advised service providers of your move and arranged vendors for any cabling work you may need, you will need your general contractor and technology vendors to work together to get everything set up and connected for your opening day. This includes any construction or setting up desks or cubicles, programming telephones and voice-mail, your server or network and computers. This can turn into a circus side show quickly if you don’t plan and communicate with all parties involved.
For construction or moving days, make a schedule and ask vendors to commit to their scheduled work. Be sure to include your vendors when making said schedule, and get their input to allow for reasonable but efficient timelines for everything. If they tell you it’s 8 hours minimum to install your custom reception desk, don’t try to force it into 6. Instead, offer a grace period on top of their estimate of 8 hours. Offer them 9 but tell them it’s a firm 9 and get their commitment.
Check in with them every few hours or at least daily to ensure all is moving along well and that you will be all hooked up for your opening day. Depending on your situation, you may want to consider hiring an IT Consultant to help you coordinate the technological aspects of your office move.
5. Three Days Grace; Not The Band
Depending on the size of your telephone system and computer network, leave 1-3 days grace period for testing and working out kinks before your expected operating day. Choosing vendors who will work over the weekend will give you more testing time outside regular business hours. If you keep your team accountable to the schedule you made with them, and leave a few days grace period for checking systems, you should be opening your new office without too many extra grey hairs.
Pro Tip: You may also want to consider having your IT support provider on site on opening day to resolve the inevitable quirks that can only be uncovered during a regular work day. This way, any hiccups encountered on their first day after major changes can be immediately addressed.
So there you have it. Five tips for planning your SMB office relocation. But before you go, consider this bonus tip;
What is your IT Costing You? Is this an IT upgrade opportunity?
- 90% of consumers said they would consider taking their business elsewhere rather than work with a company who has outdated technology.
- 61% of consumers think an SMB is outdated is they are still using 5-10 year old operating systems.
- 58% of consumers use modern mobile devices and 60% of consumers expect modern businesses to use up to date, responsive customer service methods or software.
Is outdated technology costing you business? Moving time is a great time to undertake IT upgrades. This is a great time to review your options. SMB’s are moving to cloud services at a rapid rate, so now might be a good time for you to explore a switch to Office 365 or cloud based services of any kind for your business. At the very least, the discovery process will give you a budget plan for a future upgrade.
TUCU is a tech support company serving Toronto, Markham & Durham Region. For a free quote call 416-292-3300 today.