What Are Managed IT Services?

Managed IT Services For Small Business


Does Your Business Need Managed IT Services?

Small teams with inadequate IT Support are frequently frustrated and delayed by computer problems, and are more vulnerable to IT security threats. Managed IT Services for small business address both these problems.

Telltale Signs That It’s Time For A Change.  If the following sound familiar or ring true for you, it may be time to explore Managed IT Services.


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  • Team is frustrated with computer problems.
  • Tired of waiting 2 or 3 days for computer help.
  • Recent computer virus.
  • IT network setup by a friend or someone who is not available to provide support or network management.
  • Uncertainty about server management, network security or user and data management.
  • Unsure how to check if backup is running or if data can be restored.
  • Would like more access to tech support but do not have budget for an IT employee.

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[thrive_link color=”red” link=”https://tucu.ca/contact/” target=”_self” size=”medium” align=””]Ask About Managed Services Now[/thrive_link]

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So What Are Managed IT Services Anyway?

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Managed Services refers to an effective model of IT management where a network is first optimized and then proactively maintained by highly trained outside IT providers. Think of it like IT outsourcing.

It’s different from the old “break & fix” model where help is only called in after a problem has already occurred. And it’s less costly than hiring a full time IT employee. It also takes the burden of IT training or turnover off of your business, and leaves it with the trusted IT provider you work with.

The problems with “break and fix” are many. You’re left open to more security vulnerabilities. It’s reactive – by the time you’re experiencing a problem, you have also already lost time, data or both. You’re more vulnerable to major crashes which are more expensive to fix, and can leave your business non-functioning for days.

Managed Services eliminate those problems.

[thrive_icon_box color=’red’ style=’1′ image=’https://tucu.ca/wp-content/uploads/2015/11/white-light-bulb-icon.png’]Break & fix models were popular when most of the working world got by just fine with pen & paper. Today, you rely on technology to compete and succeed. The old reactive IT method is outdated. Managed Services are considered to be the only wise alternative to in-house IT support staff.[/thrive_icon_box]

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In fact, IT Security and business experts have stated that all companies today must have a CIO – Chief Information Officer. But when it comes to small teams – the teams we’ve been supporting since 2003 – a CIO is overkill, and it’s certainly not in your budget.  Nevertheless, cyber threats keep rising and the ever changing technology landscape is increasingly difficult to navigate. This is why Managed IT Services make sense for small business.


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Scenario A – A Data Loss Event

The backup fails to run for several weeks. No one on your team notices. Then, a hard drive fails. During the repair, your IT Provider has to be the bearer of bad news – you’ve lost weeks of work, invoices, orders and client communications. It will be difficult or impossible to recover the data. This is preventable with backup testing via managed services.

Scenario B – A Ransomware Infection

The server antivirus expired four months ago. No one noticed. A virus comes through and all your files are encrypted. A ransom is demanded to unlock them. No one can work. Removing a ransomware virus can be a full day of work or more – a very expensive IT repair. Preventing a virus is much less costly, stressful. Reduce your risk with managed services.

Scenario B – A Spambot Infection

You’re using a modem from your ISP or a big box store, not a commercial grade solution. It allows a spam bot on to your network which begins using your Exchange email server to send spam. Your ISP cuts off your internet, leaving your team unable to work. And your work domain is blacklisted, which means your emails are now going straight to everyone’s spam folders. Your communications just took a big hit. This mess can take days to clean up. Prevent it with better tech support.

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Small Business IT Security threats are real and rising.

The most common successful threats result from malware, phishing and vulnerable software being exploited – like Adobe.

The most expensive successful threats are employee fraud, network breaches and cyber espionage.

Nearly all threat types have doubled or more since 2013. We are in a period of acceleration in threats. IT Updates are needed.

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cyber criminal in a hood eith face hidden, a groing small business IT security threat

[thrive_link color=”red” link=”https://tucu.ca/contact/” target=”_self” size=”medium” align=””]Talk To Us About Managed Services Today[/thrive_link]

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Data backup statistics tell us that the average cost of a small business data loss event is $3400 + the IT service invoice.



Kaspersky reports that the average cost of recovering from an IT security breach for a small business is $38,000.



By comparison, common IT Security upgrades to significantly improve protection for a small business with up to 25 employees come in at only $2,000- $6,000.


Managed Services

Managed Services cost less than a data loss, network breach or hiring an in house IT employee. And you get better network security + plus unlimited tech support for your team.


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Checking your critical IT systems regularly –  your software updates, security patches, data backup, server logs etc – is an important part of IT management and an effective method of reducing IT problems. These seemingly unimportant tasks are where the biggest and most expensive IT problems most often occur.  Proactive IT management reduces risk.


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Let us Manage IT  and give your team unlimited IT support.  Our ManageIT Plan is designed for small teams of 2-25 people and includes:

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  • Unlimited Support for your team for software crashes, internet, email, network or printer connectivity issues, viruses…
  • 4 Hour Response Time for any critical issues during business hours.
  • Better Protection with weekly software and security updates.
  • Antivirus Software– A subscription to leading antivirus with active filtering for each computer is included.
  • Instant  – You instantly gain IT skills and support by adding our certified computer technicians for your team. No learning curve.
  • No Contract  If your needs change, walk away anytime with just 30 days notice.

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Get Managed IT Services Today

Our Services Coordinator will answer your questions and help you take the next steps. Please call +1 416 292 3300 or send us an email.

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small business team working on computers and tablets with support from managed IT services provider