computer errors on a screen

Upgrading Your Systems? Go Pain Free with Managed IT

Managed Services – Toronto & GTA

Learn why break-fix IT is a thing of the past and how our innovative managed services system can help your small business succeed.

Running a successful small business in the twenty-first century requires top-notch information technology. Computerized filing and communications allow you to streamline your daily activities so you can focus on satisfying your customers. However, IT can also be quite the headache. Even tech-savvy business owners struggle with glitches, crashes, and other nightmares. Operating your business in the digital age starts with choosing the right IT services. As you research your options and shop for your new system, consider the myriad benefits of managed IT services. This innovative new approach is rapidly becoming the standard of small business IT.

The Not-So-Good Old Days: Break-Fix IT Support

“If it ain’t broke, don’t fix it.” This is the motto of conventional IT services. In the break-fix system, you’d only call up your provider when you run into an issue. If your colleagues mysteriously stopped receiving your emails or your printer became permanently jammed, you’d contact your IT guys for an appointment. They’d diagnose the issue, provide a solution, and send you a bill, leaving you to fend for yourself once again.

The primary pro of break-fix IT support is that you only pay for it when you really need it, but this means that you don’t get any IT assistance until you’ve run into a computerized crisis. By waiting for your system to break down to get help, you’re almost guaranteed to lose time and money. If your IT company happens to be overloaded on the day you need support, you might have to wait hours, wasting even more of your potentially productive time. In addition, it’s easy to see how the break-fix business model might not encourage stellar service. The more glitches you suffer, the more your IT provider profits.  There is a better way – managed services.

What Is Managed Services IT?

The philosophy behind managed services IT is that by keeping your system healthy and functional, you can avoid the hassle of a digital disaster. At TUCU, our managed services plan includes three primary components:

  1. Network Security: Our IT team provides weekly security and software updates for both individual workstations and your entire network to safeguard your system.
  2. Unlimited Support: We make ourselves available remotely to answer any questions or address any concerns you may have regarding printer connectivity, network issues, Internet functionality, email, software crashes, viruses, and more.
  3. Rapid Response: Unlike “break-fix” businesses, we won’t make you wait during a crisis. If you call during normal business hours (Monday to Friday, 9am to 4pm, we guarantee a response within four hours. Should you require it, we’ll also provide on-site support at a lower rate.

The Managed Advantage

Many small businesses are transitioning from break-fix to managed IT. The benefits of modern managed support include:

  • Predictable costs. You can easily budget for the monthly fees for managed IT.
  • Less lost productivity. As a small business owner, you know that time is money. The preventive philosophy of managed IT allows you to avoiding wasting valuable time waiting for an IT professional to respond to your latest computer catastrophe.
  • The latest advances in tech support. Our managed support IT specialists are motivated to keep your systems in tip-top shape. This type of service can also allow your business to keep up with the latest standards for your industry, such as updates to HIPAA for medical professionals.
  • Assistance with daily issues. With unlimited, fast support, you don’t have to wait for a mishap to ask us your tech questions.
  • Improved interoperability. Rather than addressing each individual IT problem that occurs, our managed services professionals help your entire system work better. This means watching how your various programs interact with each other and making changes to improve them.
  • Greater security. In a time of ever increasing computer security threats, better protection makes excellent business sense.
  • Peace of mind. Our constant remote monitoring can help you rest assured that you’ll have the tools you need at your disposal.

10 / 10

“TUCU is there when you need them. They fix all problems large and small with minimal stress so that you can keep working.”

Experience Predictable IT Support

Small business owners in Toronto or Durham Region seeking network management services, please call on us. TUCU offers IT Consulting, IT Support and Managed IT Services in the GTA.  We will serve as the IT department you are missing and need.