Computer Support Plans

 

Monthly Computer Support Plans…Smart Thinking

Monthly computer support plans ( a.k.a. managed services) give your small business the tech support you need to work without interruptions, protect your data, and plan for IT upgrades as your company grows.  Some other benefits of managed services (especially if you’re switching rom a solo computer person, to a small business tech support company) include you no longer having to deal with:

  • Frustrating computer problems
  • Interrupted productivity
  • Long delays in getting computer issues fixed by your current tech support person
  • Difficulty with getting your printers to work properly with all computers on the network
  • Difficulty with software not behaving the same across your network
  • Wasted hours of productivity time
  • Virus infections
  • Out of date technology which causes disruptions and can cost you clients

Here’s How Computer Support Plans Work (in general and here at TUCU)

Server & Network Monitoring 24/7 – We monitor your entire IT infrastructure using a variety of advanced monitoring tools.

Updating & Protecting – Many small business owners lag on performing required software and security updates which can leave them open to security threats, buggy systems, frequent software crashes and more. We perform all updates for you to keep your systems running smoothly and safely.

Experienced Technical Support – Most small businesses do not have an IT department; an essential in business today. Your IT issues will now be handled by our certified computer technicians.

Proactive Protection – When a problem is detected, it is dealt with proactively by our team before it has a chance to hurt your business or interrupt your productivity. If an upgrade is required, you will have the opportunity to undertake it proactively. For example, if bad sectors are found on your hard drive, replacement will be recommended before a hard drive read error or hard drive failure can occur.  Also, we review server performance alerts and make adjustments before problems arise.

Asset & Change Management – Your physical computer systems will receive scheduled maintenance to keep them running optimally, longer. Your network is documented annually to help you plan additions and upgrades over time.

4 Hour Response Time For Critical Outages – Count on reliable service when you need it.

Don’t Wait Until Something Breaks

Savvy business owners who switch from a break and fix approach to a managed services approach report:

  1. less stress
  2. less down time
  3. less lost productivity

When did you last invest or upgrade your IT systems? The truth is, you can’t expect complex IT systems to continue to work, or work optimally without maintenance. Your IT network is dynamic, your database is ever growing, and the whole thing is constantly sending and receiving information. Regular management is truly required.  So if you are too busy managing your own business to stay on top of server updates and network security, or to learn the how’s and why’s of BYOD and user permissions, you may want to consider upgrading your small business tech support to a managed services approach. You don’t want to be the company that turns a blind eye to your tech, and is then be blindsided when it fails at the most inopportune time.

TUCU is a small business tech support specialist in Toronto, working with small teams of 1-20 employees.  We offer managed services.  We can be the IT department your small business is missing.   

Contact us for a free 20 minute consultation: 1-855-558-TUCU

 

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