Managed IT Services

TUCU is a Managed IT Services Provider in Toronto.  Our comprehensive IT management services are suitable for both office environments and 100% remote teams.

Get fully managed IT services for your SMB to help you secure connect, protect and grow your business.

woman working on laptop with Managed IT Services protecting her computer in background

Total Managed IT Services

Today's leading businesses know that break & fix IT support leaves too many security gaps and support needs unmet.

Managed IT services provide SMB's with an IT department and access to deep IT knowledge, skill, time, attention and support. Having a small business vCIO and trusted IT partner on your side allows you to focus on your business while we:

  • authenticate users & control access to company data
  • protect data, prevent loss, reduce risk
  • provide your team with access to fast, reliable IT support
  • help you meet compliance, pass security screenings, and grow your business.

Our 4 step proven process will help you keep your business running smoothly.

Discovery


An in depth review of your IT systems allows us to see where you are now, and where you need to be. A remediation quote is provided.

Remediation


Upon quote approval, we remediate issues and implement cyber security solutions to protect and support your business.

Onboarding


We create secure processes for new employee setups and exits. Over time, we help you improve workflows.

IT Management


With visibility, insight & monitoring of your IT systems, we help you support your team and protect and grow your business.

Advocates for us

"As our Managed IT Service Provider, TUCU advocates for us, leads us through the complex IT world and works as an extension of our team, always protecting our interests when it comes to technology – and that kind of service is very hard to find. We highly recommend TUCU to any small team looking for attentive, responsive IT services, especially those without their own IT trained employee in-house.."

-Jan, CEO | Read More>>

Grow With Managed IT Service Partner

Everything you need to protect and grow your business.

AntiVirus & Endpoint Management

Your devices will be protected by 24/7 monitoring + perimeter defense + zero trust security settings + intrusion detection.

Every device has best in class antivirus + antimalware tools, content filtering and advanced tools to keep threats out.

Critical security patches are applied as they are released. All other updates are performed weekly without fail, to keep your business running smoothly.

Cyberthreat Prevention

Your new IT department is monitoring your systems for failure and unauthorized access 24/7, using powerful filtering & intrusion detection systems.

All network traffic is inspected and filtered to keep out known threat vectors with a firewall + IDS/IPS network intrusion detection. Multiple layers of software controls are in place. Even hardware issues like a pending memory failure are caught in advance.

Identity Access Control

Take control every account and device connecting to your company data & email.  Best data security practices are put in place to protect your business.

Identity Access Management (IAM) and Mobile Device Management work in tandem to authenticate users and approve devices before they connect to your company accounts. In an instant, approved employees log on and unknown users are denied.

Employee Off/Onboarding

Safely and efficiently setup new employees with computers, email, documents access, VoIP phone lines and support.

Securely and effectively revoke access to company data, email and access when an employee exits - each & every time.

Self serve and employee on/offboarding request forms are both available to you. And everything is included.

Helpdesk Support Services

Unlimited help desk support technicians are just a call or click away.  We never outsource, so you will know your tech team by name.

Critical issues are responded to in 15 minutes or less. Routine requests are promptly addressed or scheduled at your request.

VoIP or WiFi issues, email issues, weird blinking lights or a new computer setup - it's all included.

SIEM, Compliance Management & Disaster Recovery

Meet your compliance requirements and pass vendor security screenings with Security Incident and Event Management, IT reporting, event log monitoring, visibility into your IT systems, and Disaster Recovery Services.

Make IT a core part of your business strategy, and achieve your goals.

Managed IT Services  & Peace Of Mind

Your comprehensive IT strategy & support plan includes:

User Support

  • Remote Desktop Monitoring & Maintenance
  • Help Desk Services
  • New employee setup
  • Employee offboarding

Vendor & Software Support

  • Line Of Business Support
  • Coordinated Vendor Management ( i.e. If you have trouble with an important business app, we will work directly with the app vendor on your behalf)

Network Management

  • Network Management
  • Firewall Management
  • WiFi Management
  • VoIP Phone System Management
  • Server Management

IT Security & Management

Frequently Asked Questions

Trusted IT Partners & VCIO Services

The world has changed.  IT management is not a set it and forget job.

Secure, protect and grow your business with a comprehensive IT strategy that includes IT support, reporting, consulting, clarity & guidance when you need it.

We are here to fulfill the critical functions of the IT department your business is missing. Work with ease & security every day.

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Get The Managed Advantage

Secure, protect and support your business with IT experts at your side.