IT Outsourcing Solutions – Are They Right For Your Business?
For the small business seeking to delegate IT tasks to a trained technician, IT Outsourcing via Managed IT Services makes perfect sense.
For the parent company with satellite offices, IT Outsourcing on an as needed basis works well.
For IT companies servicing clients with satellite offices outside the main geographical area, IT subcontracting on an as needed basis reduces cost to the client and provider and is a good solution.
Let’s review the scenarios and needs.
Small Business IT Outsourcing Needs
Managing, monitoring, maintaining and integrating hardware and software platforms is the main responsibility of an IT department. However, small and medium companies often lack the budget to maintain or direct a high-quality IT team.
Outsourcing via a service level agreement, commonly referred to as Managed IT Services, provides these companies with many of the benefits of a full time IT department for a fraction of the cost.
Service options range amongst Managed Services Providers (MSP’s). Some focus on enterprise solutions, e-commerce with 24 hour support plans, solutions for specialized equipment, or small business solutions that deliver the most important elements for a better value than larger MSP’s offer.
Small businesses need user support during business hours, better security, weekly updating and patching, annual IT reviews, and a comfortable working relationship with their virtual CIO.
Expect to pay a per user fee, per month that will cost less than the salary of a single IT employee and give you access to a helpdesk of technicians who are managed and overseen by a senior technician or IT consultant.
Parent / Satellite Office IT Outsourcing Needs
When a head office employs an IT team, they can remotely support satellite offices. However, from time to time, on site support is required, especially when hardware is involved. Examples can include troubleshooting a network switch, programming and installing a new firewall, router or WiFi antenna, or setting up a new computer.
For these companies, Managed IT Services would overlap with their IT department and therefore are not required. They simply need to outsource on site support on an as needed basis.
The best solution is to find an IT service provider who offers hourly on site support, and hire them as needed. To limit exposing the network to multiple outside agents, choosing one provider to work with is ideal.
When an IT company serves a client with satellite offices, they also manage most issues remotely. However, they also require occasional on site support. Depending on the distance, it often makes sense to subcontract IT services to a local provider in the city of the satellite office. Again, working with a single provider is ideal.
All companies should have up to date IT documentation. Be sure to include makes, models and operating systems of all servers and workstations, server, firewall and switch configurations, and user names and passwords. A list of paid subscriptions along with account numbers and log on credentials is also handy. This may include domain name registrars, web hosting accounts, antivirus subscriptions, email marketing software, SSL certificate and other tech related services.
If you are hiring a Managed Services Provider, they will guide you through this process during your on boarding and IT upgrades phase. If you are still managing your own technology, you can download our free IT Documentation spreadsheet and start your documenting your network.
You can also purchase software that will automatically map a network, which is beneficial for large companies with hundreds of computers. Annual subscriptions are $2500 + per year and require a technically trained employee to make sense of the data.
Companies of all sizes need strong IT support to protect against threats and help improve day to day workflow. We hope this article helped you to clarify your own needs for IT support.
Toronto IT Outsourcing Solutions
TUCU is tech u can use. We are a Toronto IT Services Company who offers Managed IT Services to local businesses, and provide IT Outsourcing services to companies with head offices in Calgary, New York and Chicago.
We can help you with your IT Outsourcing needs. Start a conversation with us now.
Call +1 416 292 3300 or email us now.