Frequently Asked Questions
You ask. We happily answer.
General FAQ's
We do not outsource any of our services.
We are 100% Canadian owned and operated.
Our services are delivered by our friendly, knowledgeable employees who are right here, ready to help you.
Please get in touch today to schedule your support service. +1 416 292 3300.
We offer remote and on site IT support services in Toronto (including North York, East York, Scarborough), Mississauga, York Region and Durham Region.
With the cloud and remote tools, we support remote teams across Ontario and Canada.
Let's talk about how we can support you.
Many!
Remote computer support is a convenient and cost effective way to fix many computer problems such as a slow computer or virus removal and many software or email issues.
Some problems may require an on site visit such as printer troubleshooting, new computer setup, data transfer and such.
Even with these requests, we can often resolve them remotely with you by phone.
With fully managed IT services, we can do even more for your remotely - like set up your new team mate with email, computer and phone in London, Thunder Bay or Timbuktu.
Call to find out if your request can be handled remotely. +1 416 292 3300.
Yes - we'll be happy to. We are a 100% mobile service business.
If an issue can be resolved remotely, we try that first.
If an on site visit is required, we will schedule an appointment to come to you.
You can expect your technician to arrive on time. There are no service windows or waiting times.
Book your computer service by calling our friendly team at +1 416 292 3300.
Yes and no. The situation changes daily, as we all know.
We are committed to balancing your needs, your health and safety, and the wellbeing of our amazing team.
Give us a call and let's make a plan to get you sorted out safely. We are here to help.
Check out our IT Service Prices page.
Your happiness is our priority.
We will direct you to a local repair shop for hardware or screen repairs, as we do not offer these services.
We will ask diagnostic questions by phone to determine the nature of your problem and provide a quote. If on site diagnostic is needed, the standard fee will apply.
Pain Free Guarantee: Did we provide service and now something is wrong? Did the issue spontaneously recur after our service visit? Don’t worry – simply inform us within 3 days and we will make it right. Guaranteed.
Why only 3 days? Because if our fix doesn’t work, you will know right away.
Call us today. You have nothing to lose and a trusted, #1 rated IT partner to gain. +1 416 292 3300.
IT Management FAQ's
Managed IT Services refers to an effective model of IT management, where IT systems are first optimized and then maintained by qualified outside IT providers.
Managed IT Services are used by small and medium business in need of comprehensive IT support services, and large enterprise that wish to complement in house staff.
Managed Cloud Services is the same concept as Managed IT Services, but for cloud based teams, managing cloud security.
Learn more in our free IT Guide: What is Managed Services.
Managed Cloud Services is the same concept as Managed IT Services, but is designed to meet changing workplace needs where there is no physical server present and/or the team works remotely.
Managed Cloud Services allow you to outsource your cloud setup, security and account management to qualified cloud consultants and support technicians.
Cloud networks and cloud accounts are attacked just as often as on premise networks.
Cloud management services include initial implementation of cloud security and best practices, followed by continuous monitoring and support to reduce the risks associated with:
- Phishing and account hacking attacks
- Financial fraud via account hacking
- Accidental + intentional data leaks
- Download of sensitive company files to personal devices with weak or no security
- Lost & stolen devices with access to company data
- Hostile employees with access to company data
- Insecure personal devices bringing malware and threats in to company accounts
Microsoft Secure Score is a part of Microsoft's Threat and Vulnerability Management, and is a tool you can use to help you assess, score and improve your Office 365 and overall cloud security.
The Secure Tool will provide a number, a summary of where you do well with your cloud security, and explanations of security controls you can implement to potentially improve your score. You then decide which controls to implement.
You can hire an IT consultant for Microsoft Secure Score help, or take on the work yourself. An IT consultant can help you better understand the nuances, and weigh the pros and cons of each control available in the Secure Score tool.
- Read our in depth IT Guide on Microsoft Secure Score, a powerful cloud security tool.
Azure Active Directory is a best in class tool for managing cloud security by authenticating users and accounts which are authorized to access company data.
It is the cloud based version of Windows Active Directory.
In a traditional office, a business might have a local network with a server where files and data are stored, and Windows Active Directory running to control which employees could access certain files or permissions on the network and server. A firewall would also be setup to help protect the server from internet traffic, malware and cyber threats.
Many modern businesses today run exclusively in the cloud. If you do not have an office, server or local area network where you can run Windows Active Directory, then Azure Active Directory in the cloud is your tool of choice.
It is used for authentication, and is paired with other cloud based threat detection and content filtering tools to keep your accounts and data safe.
Every device that interacts with your organization's data must be secured and managed by your organization.
You can do that with Identity Access Management (IAM) tools (which authenticate users and accounts) and Computer and Mobile Device Management (MDM) tools (which authenticate devices) and instantly approve or deny access to your company data.
These concepts interplay to create just some of the layers of your overall cyber security framework.
Whether you have a server or not, if your team uses email on any device today, you need IAM and MDM in place.
We take care of all these tools and systems for you. Call us today to learn more about getting your IT security and management systems in place.
More questions? Ready to get started?
Let's talk!