FAQ’s About IT Services

I'm just 1 person with a computer problem. Can TUCU help me?

We’d happy to help you.

Half our clients are single computer users including home users, consultants, independently practicing professionals and stay at home moms.  We’re here to help.  Tell us your techache and we’ll resolve it.  +1 416 292 3300

Our team needs frequent computer support. Can TUCU help us?

We sure can.  

About half our clients are small business & nonprofit teams of 5-50 people.

You can choose to call us in for IT Support as needed, or you can choose Managed IT Services which give you the value & benefits of a full time IT employee for a fraction of the cost. Teams on Managed Services plans report less stress, less downtime and increased productivity.  Let’s discuss your needs.  416-292-3300.

Do you offer a service warranty?

Your happiness is our priority.

No fix=No fee:  Sometimes, fixing a computer problem without seeing it first can be a little like fixing a plumbing problem in the wall without opening the wall first.

Many HVAC, plumbing and IT repair firms charge a full 1 hour and travel fee to cover that diagnostic or estimate time,  even if nothing is fixed.  We don’t.  While it is costly to send a person out – time booked exclusively for you, travel and fuel time, diagnostic time – we will absorb that cost in the interest of a long term relationship with you.

7 Day Guarantee: Is something wrong? Did the issue spontaneously recur after our service visit? Don’t worry – simply inform us within 7 days and we will make it right. Guaranteed.

Why only 7 days? Because if our fix doesn’t work, you will know right away.  Call us today. You have nothing to lose. 

How much will my IT services cost?

Check out our IT Services pricing page, or call us to discuss your unique needs.  416-292-3300.

Do you offer a nonprofit discount for IT services?

Our fees are competitive.   In addition, we do offer a discount for IT Services for nonprofit organizations.  We can also help you access other discounts for your technology needs.  TUCU provides as needed tech support and Managed IT Services for several nonprofit organizations in Toronto.  Call us today to learn how we can help you too. 416-292-3300.

Where can I buy Office 365?

If you are a DIY tech savvy person, go ahead and buy Office 365 direct from Microsoft and set it up yourself.  If you have encountered problems with Office 365 setup, or don’t wish to risk doing it yourself, you can buy Office 365 from a Microsoft Certified partner like TUCU and opt for our Office 365 setup services.

When you buy Office 365 from TUCU, we become your local Microsoft support team and we can undertake your setup from start to finish.  In addition, anytime you need help, you will speak directly with our IT Support team in Toronto, or we will send a technician right to your office.

Call us to plan and price your Office 365 project today. 416-292-3300.

We're not sure what we need / We need an IT Consultant.

Hiring an IT Consultant to carefully and thoroughly assess your needs, review your budget, help you choose suitable options is a wise investment.  We offer affordable, fixed price IT Consulting services that will give you a detailed written recommendations report which you can use to shop for IT services, or to proceed with TUCU as your IT provider.  There are no strings attached.

Certification Icons - Microsoft Certified Partner in Toronto

TUCU is Tech U Can Use –  a Toronto IT Support Company made up of Certified Microsoft Partners and Certified Small Business IT Specialists who can help with all your IT support needs.

TUCU was founded by Adam Thorn in 2003.  You can count on:

  • History: Supporting Toronto’s business community since 2003
  • Background Checks:  TUCU has been vetted and approved by 3 multinational law firms in Toronto to act as an extension of their in-house IT departments. Our team is trusted to handle the most sensitive data.  You can rely on our professionals.
  • Reputation:  Known for reliability, trustworthiness, follow through and can do attitude.
  • Reliability: If your appointment is at 2:00pm, you can expect us at 2:00pm. Your time is valuable.
  • Testimonials:  You can read many of them here.
  • Service Guarantee + No Fix/No Fee Promise: You have nothing to lose.

We come to you anywhere in Toronto, Markham & the GTA.

Help is a call or click away!

Please call (416) 292-3300 or email us and we’ll review your IT needs together.  We’re here to help.

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