Frequently Asked Questions

We offer ad hoc hourly IT support with a basic computer security plan in place. This protects every one of your staff computers with a suite of security tools that go beyond just antivirus alone. With these basic precautions in place, you have less problems, which reduces risk, downtime and unexpected IT costs. Better protect your computers and get hourly support when you need it.  Contact us to get onboard.

Yes. We are 100% Canadian owned and operated.

We do not outsource any of our services. Our services are delivered by our friendly, knowledgeable employees who are located in Toronto and Durham Region. Contact us to get started.

We offer remote and on site IT support services in Toronto (including North York, East York, Scarborough), Markham, York Region and Durham Region. With the cloud and remote tools, we support remote teams across Ontario. Let's talk about how we can support you.

We rarely require on site visits to clients, outside of new network equipment setup and configuration.

Remote computer support is a convenient and cost effective way to fix many computer problems such as a slow computer or virus removal and many software or email issues.

As a Managed IT Services Provider, we take a proactive approach to IT management for all our clients. We use automations, cloud based tools, and automatic provisioning of new computers to make IT efficient and effective for you.

Contact us to join our long list of happy clients.

Managed IT Services refers to an effective model of IT management, where IT systems are first optimized and then maintained by qualified outside IT providers.

Managed IT Services are used by small and medium business in need of comprehensive IT support services, as they are cost effective and more effective than hiring in house staff for the same budget.

Managed Cloud Services is the same concept as Managed IT Services, but for cloud based teams with 100% virtual infrastructures.

Learn more in our free IT Guide: What is Managed Services.

When well executed, cloud management services include initial implementation of cloud security best practices, followed by continuous monitoring and support to reduce the risks associated with:

• Phishing and account hacking schemes
• Financial fraud via account hacking
• Accidental + intentional data leaks
• Download of sensitive company files to personal devices with weak or no security
• Lost & stolen devices with access to company data
• Hostile employees with access to company data
• Insecure personal devices bringing malware and threats in to company accounts
• Ransomware infections
• Loss of opportunities/clients who require minimum or best security practices to be maintained
• Inability to bid for projects with data security conscious clients

Contact us today for solutions to these problems.

Every device that interacts with your organization's data must be secured and managed by your organization.

You can do that with Identity Access Management (IAM) tools (which authenticate users and accounts) and Computer and Mobile Device Management (MDM) tools (which authenticate devices) and instantly approve or deny access to  your company data.

These concepts interplay to create just some of the layers of your overall cyber security framework.

We take care of all these tools and systems for you.  Call us today to learn more about getting your IT security management systems in place.

Azure Active Directory is an excellent tool. It is the cloud based version of Windows Active Directory that traditional ran on servers to manage all connections to company data on the server. Now we largely work in the cloud and without a plan, connections to company accounts are unmanaged.

All unmanaged connections to your company accounts are high risk. Azure AD makes IT possible to better manage risk because it allows you to list, view and manage your user accounts and computers with ease and basic controls.

You can think of Azure AD like a central spreadsheet that lists all your bound (authenticated) user accounts and devices.

It provides IT administrators the ability to prevent users from performing administrative tasks on the devices that you own, like installing software that could be malicious or uninstalling software meant to protect your company.

Within Azure AD you can configure additional data security tools within a tool called Microsoft InTune. This will allow you to significantly improve your cyber security posture.

Contact us to discuss options that will work for you today and support you as you grow.

If Azure AD is like a spreadsheet list, then you can think of InTune like a series of advanced formulas in that spreadsheet.

Each formula is a Conditional Access Policy that can evaluate and apply If, Then and Or statements to any user, device or group in your spreadsheet.

For example, we set a policy that all our devices are encrypted. Then, if an unencrypted device attempts to connect, the policy assesses "Is this computer encrypted. If no, then block."

Conditions must be met to access email accounts and data. Some examples include:

• No login from outside Canada (or from inside any specific country).
• Encrypted devices only.
• Data Loss Prevention policies that warn users if they are about to share sensitive info.
• Data labelling and retention rules.
• No copy, no forwarding, no downloading rules.

InTune can help you meet risk management requirements and achieve best practices in IT security. We use InTune ourselves and for many of our clients. Contact us today to get started.

Every project is unique. We will provide you with a quote. For examples, check out our IT Service Prices page.