Computer Problem – Receiving Greek Text In An Email

Computer Problem – Receiving Greek Text In An Email

Lauren emailed us with a a small computer problem – she received a garbled email of what appeared to be Russian or Greek text from a company she was trying to do business with.

Lauren wrote:

Hi Adam,

We got this email from one of our consultants – she looked into it with her IT person, and apparently its on our end? Can you shed any light on this?

And here is the solution.

Hi Lauren,

This is not a problem on your end. The problem is with the encoding on the senders message. It renders properly on my mobile, but shows up as Greek/Cyrillic on my computer. This tells me that when my mobile (android) strips out the unicode html formatting and it renders properly, that it is not being sent in utf8. Or that there is some other HTML formatting error.

Ask her to resend it in plain text mode instead of HTML.

Send Email In Plain Text

If you are copying and pasting from a document into an email, your recipient may experience a similar issue.  To prevent this problem, use plain text instead of copied text from within documents that may contain invisible formatting you can’t easily see, but which can cause rendering issues like the example above.  Here is a quick way to convert to plain text.

Converting to plain text on a PC:

Copy the content you wish to share from the original document.  Paste the content into the Notepad program on your PC and it is automatically converted to plain text.  You can then copy your plain text into your email.

Converting to plain text on a Mac:

Copy the content you wish to share from the original document. Paste the content into the TextEdit program on your Mac.  In the TextEdit menu, click on Format, and then choose Make Plain Text. You can then copy your plain text into your email.

The above steps keep your original document formatted and in tact, and allow you to very quickly strip out formatting from a copy of the content for email purposes, so your email message is sent and received without any problem.

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