Case Study: AVD Virtual Desktops For Law Office

Industry: Legal

Size: 25 – 50 staff


  • Full Cloud Infrastructure
  • Azure Virtual Desktop
  • Managed IT Services

Can Be Compliant With:

  • NIST
  • SOC2
Azure Virtual Desktops case study cover

Rapid Growth

This law firm has been using technology to impress, win and serve clients for years. Growth lead to their running out of physical office space. They considered moving or outsourcing some support roles. They decided to outsource.

The Need For Secure Remote Work

Their local server and IT network was not set up for secure remote work. Changes were needed to securely onboard remote staff and protect client data.

Taming Admin Chaos With IT Governance

Their rapid growth led to disorganized internal processes. Their principles lost hours each day taking questions from, and directing staff. TUCU helped this law firm use RACI charts to organize internal processes and apply IT Governance workflows to improve productivity and security.

The Problems

Rapid growth resulted in security challenges and administrative chaos. TUCU designed a 100% cloud based solution to migrate the local server and all employee desktops to the cloud, using Azure Virtual Desktop (AVD) solutions.


A breakdown of what we did.

1. Migrate the server to Azure Cloud

to provide central storage and eliminate the physical server hardware cycle.

2. Enroll computers in Azure Active Directory (AAD)

to replace the local AD to authenticate users. Increase security policies. Apply permissions based on job function.

3. Eliminate Company Hardware Cycles

All staff are provided a secure virtual desktop in Azure which can be securely accessed using any device connected to the internet. 100% of the virtual desktop expenses are tax deductible operating expenses.


Results with positive impacts.

Business Continuity Built In

All Azure devices have Disaster Recovery enabled. In the event of a failure, devices can be rebuilt in minutes.

Scaleable IT Systems

Systems can be scaled up or down as staff join or leave the organization in a few minutes. Virtual RAM or memory can be added to heavy users in minutes.

Governance + Compliance

AVD can be made compliant to your IT framework and meet all best practices for data security.

Windows Experience

Past remote desktop options were Windows Server based and lacked familiarity for end users. AVD provides a true Windows desktop and all the functionality users are used to.

Unburdened Staff

With TUCUs Managed IT Services, all technology issues and management is delegated to our team of dedicated professionals. Staff can focus on their work, free of IT issues.

Technical Details

Prior to COVID 19, this law firm worked with all staff in one location, with a local server running Active Directory (AD). All staff computers connected to the server were authenticated via AD’s Identity Management & Access Controls in order to gain access to company data.

When the first COVID lockdown was announced, the business owner instructed all staff to take their work computers home with them. With the workstations and server no longer communicating, Active Directory could no longer provide secure access to company data.

Azure Virtual Desktop (AVD) was the solution. AVD alongside a virtual Active Directory Server and a virtual file server inside a virtual LAN now provides secure connectivity for their newly distributed team. Better still, team members can access the virtual infrastructure from any internet connected device.

The virtual desktops run just like physical computers, with all of their applications, office suite and line of business software installed.

All company data is accessible only via the remote desktop infrastructure, reducing risk of breach or loss. The law firm can add or revoke access at any time, making it simple to onboard or offboard local or global employees or temporary contractors. The entire virtual infrastructure is housed in Azure in the Canadian data centre which fulfills the Law Society Of Ontario’s requirement for data residency. Azure’s built in Disaster Recovery provides the ability to restore to alternate data centres within hours.

This means, failed hard drives or lost data are a thing of the past. As computing needs increase, the size and power of a virtual computer can be increased in minutes. In essence, you can add more CPU power or RAM in minutes, without ever having to buy hardware or schedule an on site technician. This means as your team grows, your software requirements or processing power grows, you need never spend time or money on hardware. Conversely, downsizing is just as easy. You only pay for what you use. Businesses with seasonal highs can add processing power and staff, and then scale back down during normal operating times.

AVD is an excellent cloud solution with many applications. TUCU will help you build your 100% virtual, secure remote work solution.

Client Testimonials

What people say about us

"With TUCU for 4 months already, all experiences are A++, moving our IT support to them is the best decision in 2016."
Kelly L.
"We really appreciate working with you guys, and are glad we found you. You, and the techs we’ve worked with, are professional, competent, and friendly... – which has been a huge stress reliever to us. Thanks again. "
Training Services
“TUCU is there when you need them. They fix all problems large and small with minimal stress so that you can keep working.”
Katherine B.
HR Consulting

We fix techaches.

Speak to a Small Business IT Expert for options & an estimate.


How can we help?