Company History & Mission
Helping people use technology is what drives us.
Our Origin Story
Prior to founding TUCU, Adam Thorn worked in corporate IT with positions in telecommunications at Nortel and in network security at CIBC and HP Canada.
Back then, there weren't many people offering IT Support to small and mid sized business. Adam saw a need and wanted to help - to give SMB's the same layers of IT security, user access control and data management the big guys have. With several Microsoft Certifications and years of experience under his belt, Adam left corporate IT in 2003 and set out to fix techaches.
As a freelance IT Consultant in Toronto for many years, Adam helped shape the networks of many small businesses. In time, cyber security needs for SMB's changed in response to growing threats and ransomware. In 2010, TUCU began offering monthly IT Management Services and thus became a Managed Service Provider (MSP).
You can't do business without IT today.
We help business teams with technology so that you can work with ease and security everyday. We provide insight and solutions for the IT issues you are aware of, and those in your blind spots.
Choose one time IT assessment + remediation, or ongoing IT management to fulfill the critical functions of the IT department you are missing.
We don't sell equipment.
We view it as a conflict of interest.
You need a trusted IT Advisor. That’s what you’ll get with TUCU.
We are vendor neutral. We will recommend the software and hardware we believe are the right solutions for your business, and we'll setup everything to make it work for you.
We don't outsource.
We are 100% Canadian owned and operated.
All technicians have undergone background checks for your security.
When you hire us, you are not getting into business with unknown actors behind the scenes. All work is performed by our in house team.
You need problem solvers.
We don’t use high pressure sales tactics, gimmicks, or marked-up prices with fake offers, as we do not try to “sell” our customers.
We are problem solvers and technologists at heart. The skills and motivation are quite different.
We will listen to your IT issues, ask questions to understand the whole picture, and provide solutions that meet your needs.
We're focused on solving your IT problems.
Freedom is important to you.
Let's work together because we want to. Not because we're stuck.
You can call in hourly tech support or IT services anytime. There is no contract.
For IT management services, there is a 90 day agreement to fully complete your setup, and then month to month service, so you are never locked in.
You deserve to be happy.
Our love for tech and helping people with tech shines through in our interactions and our long-standing client relationships. If there is a problem, simple let us know, and we will make it right. You can trust in our countless reviews and client testimonials. And if you ever feel you need a change, you are free to do so, because we don't use long term contracts to lock anyone in.
We fix techaches and make people happy.
We respect your trust.
When you put your trust in us, we won't take it for granted.
Our service to you is guided by powerful principles that align our work and your needs. We work lean and agile so that we can pivot when best practices change. We begin with the end in mind, and plan from best outcomes; your business goals, and our role in helping you work with ease & security. We take on the responsibility of IT management from A to Z so you can benefit from our expertise, guidance and service. And we practice kaizen - continual improvement - in applying technology to business systems - for ourselves, and for you.
We are listed as a top 3 IT services provider in Toronto. We’re proud of that. Our goal is to consistently meet that standard and expectation.
We've got your back.
Cyber threats are real.
The risks demand attention and expert IT management.
A strong, secure IT setup with ongoing support will help your business flourish. Partner with us - a leading IT services provider in Toronto - to instantly add IT experts to your team to keep your business running smoothly.
Get IT Support
Drop us a line for a free consultation.
WE FIX TECHACHES
IT support to help you secure, connect, protect and grow your business.
Serving Toronto, Etobicoke, Mississauga, North York, Scarborough, Markham, Pickering, Ajax & Whitby.