Workstations: Each workstation is a productivity unit. Your team members need reliable machines to service your customers and contribute to profit margins. Each workstation is also an entry point to your network. Keep your data & client files safe with sound with computer & network security.

Networks: Know trouble is brewing before it rises to the surface. Managed network services let us know in advance when your network has trouble on the horizon. We can repair or correct issues remotely or with an on site visit before your team or business is ever disrupted. Up time=productivity. Managed networks=more productivity.

Servers: They empower you to do everything from house and share data with ease, to serving email, syncing smartphones and data and more. We design, install, configure and maintain servers and networks both small and large, and work with all Microsoft Servers, Exchange Servers, Virtual Servers, VoIP and PBX telephone servers, BlackBerry Servers…

Business Telephones: Clients call and you must answer. That’s the short version of why you need business telephones. Do you want auto-attendant, dial by extension, custom recorded greetings and messages, to save on your long distance charges and monthly phone bills, to have an extension follow you from the office to the car and all around town? Let’s explore your options with VoIP PBX telephone systems for your office.

Mobile Phones, Laptops, Home Users & More: More access. More security. More Connections.  From VPN access to BlackBerry Exchange Servers, on site computer support in the office, or remote computer support when your team members work from home, Tucu can help you create a support plan to keep everyone connected and productive.

Software & Critical Applications: From the ubiquitous to the highly specialized, every business uses a unique set of software to meet their needs and client demands. Often, the applications are purchased at various intervals of business growth, and don’t always integrate well. Many businesses suffer from data leaks and work flow cracks, making it difficult or impossible to use their data effectively. Tucu can help you review your current software and consider changes that would improve data and work flow in your business.

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Don’t Know What You Need? No problem. We’ll come out to your office, help you create a “Need To Have” and “Nice To Have” list for your business, and explain your options in simple, easy to understand terms. Tucu makes IT pain free.

Book your free consult today.  Call us. Toronto: 416.292.3300 | Durham: 905.233.4858.

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BHEESTIE is a bag of super thirsty stuff which will suck the moisture right out of your device.  For $20 a bag, you can have your device back fast ( and dry).

No claims are made about how this will affect any warranty you have remaining on your device, but if you just want your toy back, BHEESTIE will happily help you out.  Learn more about BHEESTIE.

Until next time,

Team Tucu

This basic guide is split into 2 sections types; Know and Act.  The sections marked as Know explain why to do what is suggested.  The sections marked Act give you the actual troubleshooting tip.   By knowing and acting, you can learn and improve your troubleshooting tips.  Enjoy!

TIP 1

Know : The computer issue you are having could be hardware, software or even network related.

Act: Pay attention to the error message.  It will clue you in on what is really causing the problem.

It’s surprising how many people  shut those error message down without reading them! It’s the first thing an IT technician would look for, so read the message for clues on what you can do to fix the problem, or at least to tell your IT technician, if you do end up calling in help.

Try using your search engine to search for the error code.  Chances are, someone else has had the same problem, and can offer a do it yourself solution.

TIP 2

Know: A sudden black computer screen usually indicates a memory failure in your computer.  It is usually caused by having too many computer programs in use at once, or trying to process to much data at once.  If you were multitasking and experienced a sudden failure, this might have been the cause.  If this happens to you often, you may need to upgrade your hardware.

Act: Simply shut down and restart the computer. It’s amazing what those little circuits can sort out just be having a chance to reboot.  A shut down stops all processes that your circuits where trying to perform, and allows them to start over.

Any call centre or IT technician you call will ask you to do this as the very first step anyhow.  Save time; skip the call, shut down and restart, and see if you can solve the computer issue yourself.

TIP 3

Know: Many people aren’t aware that they are running multiple versions of the same type of software.  This is especially true with antivirus.  Running multiple programs may significantly slow down your computer, and cause performance to freeze.

Act: Check your list of installed programs.  Uninstall unnecessary programs, and choose a single antivirus for everyday use.

Computers are complex, however these basic tips can help you correct common minor issues on your own.

If you can’t sort out the issue, or if you begin to get frustrated, take a deep breath and call Tucu.  We make IT Pain Free.

Learn about what a PBX phone system is and the rich features a PBX system can provide.  Learn tips and tricks to help you optimize your  PBX business phone setup.  15_Tips_To_Get_More_From_Your_PBX_Phone_System

We install VoIP PBX and Asterisk Telephone Systems.  In fact, our business runs on one.
Call for a free Meet & Greet and detailed estimate.  Toronto: 416.292.3300  Durham: 905.233.4858

If you are considering a VoIP phone system for your business, learn about how to plan your investment and costs, how to size your phone system for your business needs, VoIP phone system features and more in this short and succinct white paper. How_To_Buy_A_Voip_Phone System

We install VoIP PBX and Asterisk Telephone Systems.  In fact, our business runs on one. Hosted VoIP adds unnecessary monthly fees.  We can set you up in house, so you only pay $3.00 per line and pennies per minute.  Call for a free Meet & Greet and detailed estimate.  Toronto: 416.292.3300  Durham: 905.233.4858

Many businesses are adopting IP telephony because of the attractive cost savings, flexibility and innovations IP telephony offers.  But how reliable is VoIP telephone lines?  How easy will VoIP telephone systems be to use?  The answer is very!  In order to start enjoying the benefits of IP or VoIP telephone system for your business, your network must be able to handle the load. Learn more about network requirements for voIP phone systems in this helpful white paper. Is_Your_Network_Ready_For_IP_Telephony

We install VoIP PBX and Asterisk Telephone Systems.  In fact, our business runs on one.
Call for a free Meet & Greet and detailed estimate.  Toronto: 416.292.3300  Durham: 905.233.4858

How does virtualization measure up in terms of cost effective technology?  Exactly what is virtualization?  Is it cloud computing? Learn about virtualization techniques and how they can be applied to your IT infrastructure, from workstations to networks, storage and servers.  This white paper is complete with great visual aids to demonstrate the nature and functionality of virtual infrastructures. Virtualization_Overview

We install Virtual Servers.  In fact, our business uses two of them.
Call for a free Meet & Greet and detailed estimate.  Toronto: 416.292.3300  Durham: 905.233.4858

Take a look at the changing nature of modern threats when compared with the simple unfocused prank hacker of yesteryear.  Learn why antivirus alone isn’t enough to protect your data and critical business information.  Threat management and network security tips and practices are reviewed in this useful white paper.  Top five strategies for combating modern threats. Is anti-virus dead?

Need IT help?  Call for a free Meet & Greet and detailed estimate.  Toronto: 416.292.3300  Durham: 905.233.4858

Email archiving best practices are covered in this white paper.  Whether a requirement for your industry, or simply a strategic move to reduce potential “discovery costs”, learn more about email archiving and electronic records management in this useful white paper.  Email Archiving For The Small & Mid Sized Enterprise

Need IT Support? Call for a free Meet & Greet and detailed estimate.  Toronto: 416.292.3300  Durham: 905.233.4858

About Innovative Vision
Location: Toronto, Ontario
Number of Employees: 175-200
Industry: Contact Centre/Call Centre
Services: Contact centre management, direct marketing programs, inbound order taking services, payment processing services and more

Why they are unique: Through the use of technology and strategic alliances, Innovative Vision creates seamless solutions for its clients.  They have gained much recognition over the years for their unique approach. Technology and their company culture is the heart of their success.  Technology drives the solutions they offer to their clients, which include the Toronto Star, Pizza Pizza, National Post, Globe and Mail and many more; while their people drive the quality to meet and exceed client objectives.

They embrace change and use technology to adapt and profit.  On the client side of their business, their all star client list speaks volumes about their professionalism and customer service approach.  Learn more about Innovative Visions contact centre solutions at http://innovativevision.ca or call (416) 321-8189.

How they use Tucu: network administration, server support, server rack installations, on site computer support, managed web hosting