Here are 3 basic computer troubleshooting tips that anyone can use to correct a computer issue.  They are useful tips for common computer issues.

This basic guide is split into 2 sections types; Know and Act.  Know sections explain computer issues and possible causes.  Act sections provide troubleshooting tips.  

TIP 1

Know : Computer issues can be caused by hardware, software or even network related sources.

Act: Pay attention to any error message you receive on your monitor.  It may help you hone in on what is really causing the computer issue.

It’s surprising how many people  shut those error messages down without reading them!  Those error messages are the first thing a professional IT technician would look for to gain insight in to what the computer problem really is.  Read the error messages for clues on what you can do to fix the problem, or copy the text of the error messages to share with your professional IT technician, if or when you call them in for help.

Also, try using your search engine to search for the error code.  Chances are, someone else has had the same problem, and you may be able to find a do it yourself solution online.

TIP 2

Know:  A sudden black computer screen usually indicates a memory failure in your computer.  It is usually caused by having too many computer programs in use at once, or trying to process too much data at once.

Act: If you are multi-tasking and experience a sudden black computer screen issue, memory failure may be the cause.    Simply shut down and restart the computer.  A shut down stops all processes that your computer circuits are trying to perform, and allows them to start over.  If sudden black screen issues happen to you often, you may need to upgrade your hardware.

Any call centre or IT technician you call will ask you to do this as the very first step in the troubleshooting process.  Save time; skip the call, shut down and restart, and see if you can solve this computer issue yourself.

TIP 3

Know: Many people are unaware that they are unnecessarily running multiple versions of the same type of software.  This is especially true with antivirus.  Running multiple programs may significantly slow down your computer, and cause performance to freeze.

Act: Check your list of installed programs.  Uninstall unnecessary programs, and choose a single antivirus for everyday use.

Computers are complex, however these basic tips can help you correct common minor issues on your own.  If you can’t sort out the issue, or if you begin to get frustrated, take a deep breath and call Tucu.  We make IT Pain Free.  Toronto: 416.292.3300  |  Durham Region: 905.233.4858